Joseph Jiang
Katy,TX
Summary
Hardworking and reliable 25B Information Technology Specialist with strong ability in Customer Support. Offering Call Center Operations and Team Collaboration. Highly organized, proactive and punctual with team-oriented mentality.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
Katy, TX
03.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Processed payments on cash register and counted back bills and change to patrons.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
25B Information Technology Specialist
United States Army National Guard
Madison, AL
10.2020 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Maintained up-to-date case documentation for future reference.
Education
High School Diploma -
James Clemens High School
Madison, AL05.2019
Skills
- Hardware Diagnostics
- Call Center Operations
- Technical Troubleshooting
- Problem-Solving
- Team Collaboration
- Problem Solving
Timeline
Crew Member
McDonald's
03.2023 - Current
25B Information Technology Specialist
United States Army National Guard
10.2020 - Current
High School Diploma -
James Clemens High School