Joseph Jimenez
Lebanon,NJ
Summary
Seasoned Branch Manager with a background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possesses strong strategic planning and problem-solving skills, coupled with a high proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Interglobo
Jersey City, New Jersey
06.2021 - Current
- Manages operations and pricing for North America AIR and LCL imports and exports, with a primary focus on process improvement, driving revenue growth, increasing profitability, and managing risk, generating millions in annual revenue.
- Increases branch sales revenue by 30% by implementing strategic pricing for customers.
- Supports sales team members to drive growth and development.
- Uses warehouse management software to manage inventory levels, stock locations, order fulfillment, order processing, picking, packing, shipping, and returns.
- Experience working with dry cargo, DG cargo, project cargo, high-value products, perishable food products, and reefer products.
- Directs all import, export, projects, warehousing, and distribution functions.
- Ensures compliance with international regulations.
- Interacts with government agencies such as the DOT, CBP, FDA, USDA, and Fish & Wildlife, obtaining the necessary licenses for importing and exporting.
- Negotiates supply contracts with an extensive network of vendors, including 3PL providers, co-loaders, freight forwarders, ocean carriers, and customs brokers.
- Monitors performance metrics to ensure that established objectives are met, or exceeded.
- Manages financial aspects of the business, including budgeting expenses, and tracking profits and losses.
- Reviews monthly P&L statements to identify trends or opportunities to improve profitability.
- Manages staffing needs through recruitment, selection, onboarding, training, and disciplinary action, as necessary.
- Leads a diverse team of five members, fostering a collaborative and high-performance culture.
- Utilizes various softwares like CargoWise, CRM, WMS to streamline processes and optimize performance.
- Provides direction to staff on all aspects of operational processes.
- Works with cross-functional teams to achieve goals.
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Establishes relationships with key clients while maintaining the existing customer base.
- Develops key performance indicators to measure the effectiveness of operational processes.
- Collaborates with the management team on long-term strategic planning initiatives for the corporation.
- Produces SOPs to document workplace procedures and optimize productivity through standardization.
- Delegates work to staff, setting priorities, and goals.
- Manages daily operations of the team, including scheduling shifts, assigning tasks, tracking attendance, and approving time-off requests.
- Develops and implements strategies to increase sales of products.
- Demonstrates strong problem-solving skills, resolving issues efficiently and effectively.
- Monitors customer service calls and emails to identify areas for improvement in customer service processes.
Business Development Manager
Interglobo
Jersey City, New Jersey
06.2021 - Current
- Increased customer base by 20% in a 4-year period.
- Provides pricing for all methods of transportation, Airfreight, Ocean Freight, Warehouse Fulfillment, Ground, Custom Clearance, import and export.
- Drives transformational growth by steering sales and operations design across all departments.
- Cultivates trusted client relationships, managing the customer life cycle from implementation to ongoing support.
- Governs performance monitoring, analyzing client wins to identify improvement opportunities.
- Pioneers' new business development strategy captures clients and expands market share.
- Negotiates and closes high-value deals, fostering partnerships that enhance retention and revenue.
- Conducts prospecting and market analyses to identify sustainable growth opportunities.
- Maps business strengths with customer needs, shaping proposals for stakeholder decision-making.
- Provides strategic recommendations and guidance across all aspects of client engagement.
- Identifies new markets and routes for expansion, while ensuring compliance with all applicable laws and regulations.
- Collaborates with internal teams to ensure efficient operations in the supply chain process.
- Analyzes customers' demand patterns over time to develop effective forecasting models for future needs.
- Manages freight forwarding services, including customs clearance, warehousing, and transportation management.
- Cultivates strong professional relationships with suppliers and key clients to drive long-term business development.
- Supports sales team members to drive growth and development.
- Enhances sales volume through skilled support to both new and inactive customers.
- Represents the company at industry conferences, networking events, and trade shows to build brand awareness.
- Spearheads market research initiatives to identify new business opportunities and areas for expansion.
- Maintains accurate records in the CRM of all sales activities, including leads generated, and closed deals.
Trade Lane Customer Coordinator
DHL Global Forwarding
Jamaica, NY
10.2015 - 05.2021
- Directed operations across air, ocean, and road, as well as 3PL for trade lane initiatives, developing customer-specific SOPs.
- Performed customer maintenance and updated sales leads in the CRM platform.
- Quoted pricing for all methods of transportation within the trade lane.
- Experience working with dry cargo, DG cargo, project cargo, high-value products, perishable food products, and reefer products.
- Ensured compliance with international regulations.
- Interacted with government agencies such as the DOT, Customs, FDA, USDA, and Fish & Wildlife, obtaining the necessary license for importing and exporting.
- Cultivated strong relationships with key clients, resolving complaints to enhance satisfaction.
- Implemented innovative processes to improve customer service, collaborating with internal teams and management.
- Conducted service assessment meetings with clients and AMNO teams to perform root cause analyses.
- Achieved recognition for exceeding customer service targets, boosting retention and revenue through proactive support.
- Maintained 95% resolution rate for client issues, collecting positive feedback to strengthen loyalty.
- Processed shipments export and import efficiently using processing software like CargoWise, ensuring compliance with service standards.
- Tracked order status diligently to ensure timely deliveries.
Education
Associate of Science - Accounting
Nove Studi
Palermo Skills
- MS Office Suite
- CargoWise, SAP, CRM
- Multilingual in Spanish and Italian
- Excellent time management skills
- Creative problem solver
- Savy multi-tasking ability
Certification
IAC
Hazmat Certified: 49 CFR & IATA
Timeline
Branch Manager
Interglobo
06.2021 - Current
Business Development Manager
Interglobo
06.2021 - Current
Trade Lane Customer Coordinator
DHL Global Forwarding
10.2015 - 05.2021
Associate of Science - Accounting
Nove Studi