Kanesha Richardson
Harvest,AL
Summary
Accomplished Branch Manager with a proven track record at Regions Bank, excelling in operations management and employee development. Spearheaded initiatives that significantly enhanced service quality and financial performance, achieving and surpassing key performance indicators. Skilled in MS Office Suite and adept at fostering team growth, demonstrating exceptional coaching abilities and operational acumen.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
Regions Bank
04.2012 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded..
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through coaching debriefs and one on one coaching sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Co-chair of the Diversity, Equity, and Inclusion Network for the Greater Huntsville area
Accounts Manager
CNAC Finance
11.2005 - 03.2012
- Balanced multiple priorities while managing high volumes of loan applications during peak periods, consistently meeting deadlines without compromising quality or accuracy.
- Streamlined underwriting processes for increased efficiency, implementing automated tools and software.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
Education
Bachelor of Science - Business Management
Athens State University
Athens, AL07.2023
Skills
- Coaching and Mentoring
- Strong team-builder
- Employee Development
- Operations Management
- MS Office Suite
- Financial and operational reporting
Certification
- Licensed Life and Health Producer
Timeline
Branch Manager
Regions Bank
04.2012 - Current
Accounts Manager
CNAC Finance
11.2005 - 03.2012
Bachelor of Science - Business Management
Athens State University
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