JOSEPH J.M. CHHUN
Dayton
Summary
Skilled information technology junior with a background in desktop support and network troubleshooting. Proficient in troubleshooting hardware and the network it's connected to. Excellent problem solver and a team player who works well under pressure.
Overview
3
3
years of professional experience
Work History
IT INTERN
NATIONAL PROCESSING SOL
Dayton
07.2022 - Current
- Proactively troubleshoot and resolve technical issues, ensuring minimal downtime, and optimal system performance.
- Provide expert assistance with software installations, configurations, and updates to enhance user productivity.
- Collaborate as a dependable team member on customer projects, delivering tailored IT solutions, and ensuring client satisfaction while meeting project deadlines.
TECH CONSULTANT
TARGET
Dayton
09.2024 - 12.2025
- Provide exceptional customer service by guiding guests to the best tech and electronics solutions, tailored to their needs.
- Demonstrate in-depth product knowledge to explain features, benefits, and compatibility of devices, ensuring an informed purchasing experience.
- Assist with the setup and troubleshooting of electronics, fostering customer satisfaction and brand loyalty.
Target Tech Sales Representative
MarketSource
Dayton
08.2024 - 10.2025
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Assisted with training new technicians on proper repair techniques.
- Maintained clean, organized and professional workspaces in line with company reputation for excellence.
- Extended device life through preventive maintenance and skilled repairs for malfunctions.
Education
Associate of Science - Information Technology
SINCLAIR COMMUNITY COLLEGE
444 W Third St, Dayton, OH 4540207-2027
High School Diploma -
FAIRMONT HIGHSCHOOL
3301 Shroyer Rd, Kettering, OH 4542905.2024
Skills
- Windows OS
- MacOS
- Linux
- TCP/IP
- DNS
- VPN configurations
- Microsoft Office
- Microsoft Word
- Troubleshooting hardware
- Technical support
- Software installation
- Continuous learning mindset
- System documentation
- Time management
- Google Workspace
- Cybersecurity practices
Affiliations
- Building Custom PCs for clients.
- Hobby Mechanic
- Amateur Web Designer
- And a skilled photo editor
References
References available upon request.
Timeline
TECH CONSULTANT
TARGET
09.2024 - 12.2025
Target Tech Sales Representative
MarketSource
08.2024 - 10.2025
IT INTERN
NATIONAL PROCESSING SOL
07.2022 - Current
Associate of Science - Information Technology
SINCLAIR COMMUNITY COLLEGE
High School Diploma -
FAIRMONT HIGHSCHOOL
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