Joseph Johnson
Smyrna,Delaware
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
16
16
years of professional experience
Work History
Service Manager
Cintas
11.2021 - Current
- Implemented process improvements, resulting in increased operational efficiency and reduced downtime
- Oversaw daily operations, ensuring compliance with safety and quality standards
- Analyzed service metrics to identify areas for improvement and develop strategic initiatives
- Defined clear targets and objectives and communicated to other team members.
- Developed training programs focused on skill enhancement and operational effectiveness for new hires
- Led performance reviews, providing constructive feedback to drive team development and engagement
Assistant Store Manager
Lowe's Home Improvement
Middletown, DE
07.2015 - 11.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Supervisor
Lowes Home Improvement
East Brunswick, NJ
11.2009 - 07.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Developed sales strategies and established procedures for new employees.
- Managed a building of 150 associates.
- Trained and mentored team members on product knowledge and customer service excellence.
- Supervised daily sales operations, ensuring adherence to company policies and procedures.
Education
Bachelor of Science - Educational Leadership And Management
University of Delaware
Newark, DE06-2010
Skills
- Goals and Performance
- Staff Supervision
- Scheduling
- Sales
- Inventory Control
- Staff Management
- Sales Training
- Sales Goals
- Sales and Marketing
- Store Operations
- Workflow management
- Workplace safety
Accomplishments
- Supervised team of 9 staff members.
Timeline
Service Manager
Cintas
11.2021 - Current
Assistant Store Manager
Lowe's Home Improvement
07.2015 - 11.2021
Sales Supervisor
Lowes Home Improvement
11.2009 - 07.2015
Bachelor of Science - Educational Leadership And Management
University of Delaware