Joseph Kalick
Tonawanda,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Documentation Reviewer
M & T Bank
Buffalo, NY
02.2023 - Current
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Maintained communication with customers throughout the release process ensuring they were updated regularly about progress being made.
- Provided detailed lists for the vault team to pull
- Provided training and guidance to document reviewers
- Collaborated with other teams to develop ideas for creating better user experiences.
- Participated in brainstorming sessions with other team members in order to come up with creative solutions for better serving customers.
Documentation Reviewer
M & T Bank, Formerly Partners Trust
Buffalo, NY
07.2019 - 02.2023
- Maintained communication with clients throughout the release process
- Reviewed and analyzed customer feedback to identify areas of improvement in services.
- Retrieved requested files from the vault.
- Reviewed files to check for complete and accurate information.
- Maintained records of filing activities, including document tracking and storage locations.
- Pulled files for staff, management and third-party requests.
- Processed incoming e-mails by sorting, batching, and distributing documents for filing.
- Scanned and filed forms, correspondence and receipts.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ05-2008
Bachelor of Arts - Broadcast Journalism
SUNY Buffalo State
Buffalo, NY05-1995
Skills
- Proofreading
- Comparative Analysis
- Fact-Checking
- Deadline-Oriented
- Decision-Making
- Attention to Detail
Certification
- DEI Certification 1 and 2
Affiliations
- Volunteer with Smithsonian Institute as transcriber
Timeline
Senior Documentation Reviewer
M & T Bank
02.2023 - Current
Documentation Reviewer
M & T Bank, Formerly Partners Trust
07.2019 - 02.2023
MBA - Business Administration And Management
University of Phoenix
Bachelor of Arts - Broadcast Journalism
SUNY Buffalo State