JOSEPH KEBSCHULL
Coralville,IA
Summary
With 6 years of experience and expertise in the RCM field, this patient and solutions-oriented specialist is seeking a growth-oriented position. The track record demonstrates strengths in providing caring customer service, efficient time management, and meticulous trend tracking. This reliable candidate is prepared to tackle challenges head-on, utilizing problem-solving abilities and adeptness at task prioritization to contribute to the team's success.
Overview
11
11
years of professional experience
Work History
Plant Technician
Proctor & Gamble
03.2024 - Current
- Performed thorough root cause analyses on mechanical failures to implement corrective measures that prevented future occurrences.
- Enhanced team morale and performance by fostering a supportive work environment that valued collaboration, open communication, and professional growth.
- Ensured safety compliance throughout the facility by adhering to industry standards and conducting thorough audits.
- Increased plant efficiency by implementing preventive maintenance routines and optimizing equipment performance.
Lead Support Specialist
Acclara
10.2017 - 04.2024
- High-quality customer service through inbound and outbound calls.
- Compliant with HIPAA and other requirements to protect patient confidentiality.
- Experienced with various information systems such as Epic, Artiva, Centricity and Paylocity.
- Efficiently provide on-hand training to new hires.
- Collect payments from patients and apply them correctly.
- Proficient with RCM billing policies and procedure compliance.
- Verify insurance eligibility and initiate insurance billing.
- Research accounts to determine if all insurance benefits have been billed and exhausted.
- Review patient statements/EOBs, balances, identify unapplied adjustments.
- Ability to calculate payer allowable vs. payment and takes necessary follow-sup action.
- Met personal, team, and company goals in a customer service environment.
- Streamlined support processes for increased efficiency and improved response times.
- Developed comprehensive training materials for new hires, fostering a supportive learning environment.
- Enhanced customer satisfaction by addressing and resolving technical issues in a timely manner.
Department Manager
Wal-Mart Supercenter
05.2013 - 09.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
Kirkwood Community College
Cedar Rapids, IA01-2019
High School Diploma -
Iowa City High School
Iowa City, IA01-2013
Skills
- Excellent written and verbal communication skills
- Critical thinking, reasoning and problem-solving skills
- 10 key, data entry skills and proficient in Microsoft Excel and Word
- Plant Troubleshooting
- Lockout and tagout procedures
- Safety Procedures
- Air Compressor Operation
- Electrical Systems
- Pneumatic Systems
- Teamwork and Collaboration
- Troubleshooting skills
- Materials inventory management
Timeline
Plant Technician
Proctor & Gamble
03.2024 - Current
Lead Support Specialist
Acclara
10.2017 - 04.2024
Department Manager
Wal-Mart Supercenter
05.2013 - 09.2015
Kirkwood Community College
High School Diploma -
Iowa City High School
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