Joseph Kenney
Brownsville
Summary
Strategic leader with extensive experience in staff management, operational efficiency, and customer relationship management, focused on driving performance improvements and cost reductions. Skilled in developing training programs and leading teams to achieve business goals. Ready to leverage expertise in leadership and team building as a valuable asset to the new team.
Overview
21
21
years of professional experience
Work History
Catering Manager
Cobbleheads Bar and Grill
Brownsville, TX
01.2015 - 01.2026
- Managed catering operations for diverse events, ensuring seamless execution and client satisfaction.
- Developed customized catering menus based on client preferences and dietary requirements.
- Coordinated logistics for food preparation, delivery, and service at multiple venues simultaneously.
- Trained and mentored staff in best practices for food safety and customer service excellence.
- Established vendor relationships to procure high-quality ingredients and supplies efficiently.
- Successfully managed a diverse range of events from World Leaders to local weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Cultivated relationships with venue managers, broadening network and opportunities for business growth.
- Boosted event success with meticulously planned menus tailored to diverse client preferences.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Enhanced customer satisfaction by efficiently managing catering schedules and promptly addressing any concerns.
- Maintained stringent budget controls, maximizing profitability without sacrificing quality.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
GENERAL MANAGER
Cobbleheads Bar & Grill
Brownsville, TX
06.2007 - 08.2025
- Provided coaching and mentoring support for employees at all levels of the organization.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Recruited team members to maintain adequate staffing levels.
- Monitored store performance and identified opportunities for improvement.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Created policies, procedures and guidelines for staff members' daily operations.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Provided clear direction and set priorities for accomplishing desired actions and results.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Established employee development plan, setting clear expectations for team members.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Planned, coordinated and oversaw company events and promotions.
- Organized regular meetings with department heads to review progress on projects and initiatives.
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances.
- Analyzed financial data and prepared reports for senior management team.
- Prepared staff work schedules and assigned specific duties.
- Utilized data analytics techniques to identify areas for improvement.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Directed daily operations, ensuring excellence in service and customer satisfaction.
KITCHEN MANAGER
The Playground
Brownsville, TX
01.2005 - 06.2007
- Trained new staff in kitchen operations, procedures and food prep standards.
- Maintained accurate inventory of all food items, supplies and equipment to ensure efficient operations.
- Followed sanitation and food safety standards to prevent illnesses.
- Observed safe temperature storage of all food products to prevent spoilage.
- Communicated with cooks to achieve timely and accurate food orders.
- Responded promptly to issues with customers and food preparation.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Skills
- Leadership and team building
- Team leadership
- Staff management
- Effective leader
- Staff motivation
- Time management
- Team building
- Efficient multi-tasker
- Staff training
- Performance improvements
- Team oversight
- Account management
- Marketing
- Purchasing and planning
- Skilled negotiator
- Customer relationship management
- Staff training/development
- Team training and development
- Schedule management
- Problem resolution
- Staff supervision
- Team player
- Goal setting
- Employee scheduling
- Client relations
- Performance improvement
- Cost reductions
- Purchasing
- Advertising and marketing
- Sanitation standards
- Food presentation
- Portion control
- Table setting
- Schedule control
- Food and beverage costing
- Catering management
- Food and beverage sales
- Critical thinking
- Food plating and presentation
- Problem-solving
- Customer service
- Safe food handling
LANGUAGES
English
Spanish
Native or Bilingual
Timeline
Catering Manager
Cobbleheads Bar and Grill
01.2015 - 01.2026
GENERAL MANAGER
Cobbleheads Bar & Grill
06.2007 - 08.2025
KITCHEN MANAGER
The Playground
01.2005 - 06.2007