Joseph Kessell
Levittown,NY
Summary
Dynamic and results-oriented IT professional with extensive experience in server management, end-user support, network troubleshooting, vendor collaboration, server hardware maintenance, and proficient utilization of monitoring tools. Adept at ensuring seamless operations within complex IT environments by effectively managing server infrastructure, providing responsive end-user support, and swiftly resolving network issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Security Specialist
Flexible IT
11.2024 - Current
- Utilized vPentest platform to conduct assessments, analyze results, and implement security enhancements for clients
- Helped develop a Microsoft Power Automate solution to ingest vPentest data into Excel, enabling streamlined tracking of remediation progress across multiple clients
- Authored and expanded internal documentation outlining vulnerabilities, security risks, remediation procedures, and known implementation caveats
- Provide comprehensive security support across diverse client environments, addressing penetration test findings and vulnerabilities affecting Windows Server, Windows 7/10/11, and a wide range of industry-specific software applications
- Responded and assisted with Sophos MDR-related security incidents
IT Support Specialist
Flexible Business Systems
05.2024 - 11.2024
- Configured and supported on-premises and cloud-based hardware and software systems
- Troubleshot and resolved a wide range of technical issues for end-users and clients
- Maintained communication with clients to provide status updates and ensure satisfaction
- Collaborated with team members to deliver timely and effective IT support
- Worked extensively in Microsoft 365 and Azure environments
Help Desk Supervisor
Custom Computer Specialists
11.2023 - 04.2024
- Provided KPI QBR reports and presentations to share insights and recommendations with management
- Analyzed data to uncover insights and identified key opportunities for improvement
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Provided on-call support for critical issues
Level 2 NOC Technician
Custom Computer Specialists
02.2019 - 11.2023
- Managed endpoints with Kaseya RMM tools
- Managed and maintained VMWare infrastructure, Windows Server OS, Microsoft Azure/Entra
- Managed and maintained Cisco/Aruba/NETGEAR/Ubiquiti layer 2/3 switches, firewalls, and access points
- Configured and deployed client-wide encryption and anti-virus software such as Sophos Central, Sophos On-Prem Endpoint, McAfee EPO, and BitDefender
- Installed upgrades and provided troubleshooting to support and repair network connectivity issues including NICs, network connections, and unmanaged hubs/switches
- Administered Windows Server environments, Active Directory user management, Group Policy, DNS, DHCP, Print Management, IIS, and Certificate Services
Service Desk Analyst
Altice USA
08.2013 - 03.2017
- Responded to end-user issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Acted as ServiceManagement administrator with respect to form layouts, client/e-mail scripts, role management, dashboard creation, and performance metrics analysis
Education
BBA - Information Technology
Hofstra University
Hempstead, NY12.2010
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
Garden City, NY05.2008
Skills
- Ticketing Systems: Experienced with NetSuite, AutoTask, and ServiceNow for incident management and service requests
- Networking: Strong understanding of TCP/IP, DHCP, DNS, and Layer 2/3 switching and routing
- Windows Server: Proficient in Active Directory, Group Policy, DHCP, Print Management, and other core server roles
- Hardware & Software: Skilled in troubleshooting and supporting PC/server hardware, software, and network connectivity
- Operating Systems: Experienced with Windows XP through Windows 11 and Windows Server; capable of installation, integration, and support
- Microsoft Office: Proficient in installing, maintaining, and troubleshooting Microsoft 365 and legacy Office versions
Certification
Sophos
Sophos ET15 (Sophos Central Endpoint & Server Protection Engineer)
Nerdio
NMM-100 (Nerdio Manager)
HDI Support Center Analyst
· Under HDI
· November 2013 - Present
ITIL Foundation Certificate in IT Service Management
· Under AXELOS (Through PeopleCert)
· October 2015 - Present
· License: GR750196487JK
Timeline
IT Security Specialist
Flexible IT
11.2024 - Current
IT Support Specialist
Flexible Business Systems
05.2024 - 11.2024
Help Desk Supervisor
Custom Computer Specialists
11.2023 - 04.2024
Level 2 NOC Technician
Custom Computer Specialists
02.2019 - 11.2023
Service Desk Analyst
Altice USA
08.2013 - 03.2017
BBA - Information Technology
Hofstra University
Associate of Arts - Liberal Arts And Sciences
Nassau Community College
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