Joseph Kilgannon

• Oversaw daily operations in small business, managing staff and optimizing workflow to enhance service delivery.
• Coordinated creation and registration of small business websites, ensuring timely launch and client satisfaction.
• Managed human resources functions, including payroll processing and employee support, fostering a positive work environment.
• Provided customer and technical support for clients, resolving issues related to website functionality, sales processes, and social media marketing.

• Handled the creation and registration of small business websites, including domain setup and configuration.
• Provided customer and technical support for clients in managing and updating website content to ensure optimal performance and user experience.
• Led merchant onboarding and payment gateway setup, enabling smooth and secure transaction processing.
• Provided daily, monthly, quarterly, and annual sales reports to upper management.

• Managed programming, shipping, and installation of credit card processing terminals, printers, and related software
• Oversaw creation and setup of online payment processing gateways
• Maintained inventory levels through regular reporting and stock management to ensure timely equipment deployment
• Provided customer training and ongoing support for hardware, software, and payment gateways
• Handled supply orders and coordinated maintenance requests to ensure uninterrupted service

• Sold merchant account services by evaluating client needs and recommending tailored payment processing solutions
• Conducted face-to-face consultations with customers to understand their business operations, payment volumes, and specific processing requirements
• Prepared and presented detailed proposals, contracts, and pricing options for merchant account services
• Assisted clients with application submission, account setup, and onboarding to ensure a smooth activation process