Joseph Kmucha
Santa Barbara,CA
Summary
Dynamic and compassionate Behavioral Health Technician with a proven track record at Trinity Health Partners. Excelled in crisis intervention and patient care, boosting safety and satisfaction. Adept at conflict de-escalation and mental health support, with a flair for fostering positive relationships and enhancing team productivity. Demonstrates exceptional listening skills and adaptability in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Behavioral Health Technician
Trinity Health Partners
Santa Barbara, CA
04.2024 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Barista
Starbucks
Santa Barbara
05.2023 - 05.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Line Cook
Roosters
Miamisburg, OH
05.2021 - 08.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Springboro High School
Springboro, OHSkills
- Great when interacting with people
- Understanding and compassionate
- Good at listening to others needs
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
Timeline
Behavioral Health Technician
Trinity Health Partners
04.2024 - Current
Barista
Starbucks
05.2023 - 05.2024
Line Cook
Roosters
05.2021 - 08.2022
High School Diploma -
Springboro High School