Joseph Knox
Concord,NC
Summary
Consultant with proven expertise in strategic planning, market research, and client analysis. Developed tailored solutions that enhanced client engagement and satisfaction, driving measurable results.
Overview
22
22
years of professional experience
Work History
Consultant
Saffelle Inc.
Hillsborough, North Carolina
01.2004 - Current
- Developed strategic plans to enhance client engagement and satisfaction.
- Conducted market research to identify trends and opportunities for clients.
- Analyzed client needs to recommend tailored solutions and services.
- Designed training programs to improve team performance and knowledge sharing.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Designed inspection programs and implemented training off results.
- Managed and educated customers on product procedures with chemicals and equipment.
- Added value to supplies sold, by working with and training customer using hand on experience
Education
Bachelor of Science - Industrial Technology
Western Carolina University
Cullowhee, NC05-1998
Skills
- Strategic planning
- Market research
- Client analysis
- Training design
- Product management
- Relationship management
- Product knowledge
Timeline
Consultant
Saffelle Inc.
01.2004 - Current
Bachelor of Science - Industrial Technology
Western Carolina University
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