Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joseph Kolk

Costa Mesa,CA

Summary

Proven track record in elevating sales and enhancing customer relationships, notably at TaxRise, where I spearheaded a Google-Review system boosting ratings from 3 to 4.8 stars in two months. Expert in sales strategy development and customer relationship building, my approach combines technical understanding with market analysis to achieve outstanding results.

Overview

5
5
years of professional experience

Work History

Salesman

TaxRise
04.2023 - 04.2024
  • Developed strong client relationships through consistent communication and customer service.
  • Increased sales by offering advice on purchases and promoting additional products, such as OICs, IAs, PPIAs, and CNCs.
  • Assisted customers in selecting appropriate tax relief plans based on their needs.
  • Increased sales revenue by identifying potential clients


Personally developed Google-Review system which incentivized other employees to raise company's Google review rating from 3 stars to 4.8 stars within 2 months.

Customer Lending Rep

LoanDepot
10.2021 - 04.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Salesman

Accredited Enrollment Center
08.2019 - 01.2020

Increased sales by offering advice on purchases and promoting additional products.

  • Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
  • Negotiated contracts with clients to secure mutually beneficial terms.

Education

Associate of Arts - Journalism

Saddleback College
Mission Viejo, CA
05.2018

High School Diploma -

Trabuco Hills High School
Mission Viejo, CA
06.2015

Skills

  • Sales and marketing strategies
  • Customer Relationship Building
  • Sales strategy development
  • Upselling and Cross Selling
  • Technical understanding
  • Social Media Marketing
  • Content Creation
  • Product marketing
  • Market Analysis
  • Sales Techniques
  • Data Analysis

Languages

Italian
Limited Working

Timeline

Salesman

TaxRise
04.2023 - 04.2024

Customer Lending Rep

LoanDepot
10.2021 - 04.2023

Salesman

Accredited Enrollment Center
08.2019 - 01.2020

Associate of Arts - Journalism

Saddleback College

High School Diploma -

Trabuco Hills High School
Joseph Kolk