Joseph laboy
Wellington,FL
Summary
Highly organized, energetic, and versatile leader dedicated to continuous improvements. Proven track record of motivating staff to collaborate and achieve targets. Experienced supervisor adept at managing all aspects of operations. Skilled in coordinating multiple projects with competing priorities, including process improvements, safety initiatives, and quality control. Recognized and commended for collaborative efforts with upper management to accomplish organizational objectives.
Overview
8
8
years of professional experience
Work History
Patient Coordinator
Sage Dental
West Palm Beach, FL
06.2024 - Current
- Gave compassionate assistance to patients and families, responding to inquiries and sharing relevant information.
- Showcased superior organizational skills through meticulous patient file management.
- Leveraged telecommunication systems for efficient patient follow-up.
- Enhanced operational efficiency by facilitating seamless patient flow in the clinic.
- Kept abreast of current insurance policies, medical terminology, and clinic protocols to ensure accurate patient assistance.
- Enhanced operational efficiency through effective coordination of patient appointments with facility resources.
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Elevated patient experience with prompt and attentive service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Handled responsibilities associated with medical billing and coding.
- Executed assessment and disbursement tasks for medical insurance.
- Maintained detailed records for follow-up scheduling.
- Educated patients on treatment options and healthcare policies, empowering them to make informed decisions.
- Built rapport with various demographics using a compassionate approach.
- Facilitated understanding between patients and healthcare staff through excellent communication.
Part-Time Supervisor
Forever 21
Wellington, FL
10.2021 - 06.2024
- Identified needs of customers promptly and efficiently.
- Delegating responsibilities to associates and ensuring expectations are met.
- Selling Credit cards
- Interviewed applicants, recommended individuals for hiring and Trained new hires.
- Understood and followed oral and written directions.
- Monitored employee productivity to provide constructive feedback and coaching.
- Dealing with conflict resolutions with customers and associates.
- Shipment processing
- Opening/closing procedures
- Ensure store was properly cleaned on a daily basis.
Sales Manager
Bath & Body Works
Wellington, FL
09.2019 - 10.2021
- Coached, developed and motivated team to achieve revenue goals.
- Onboarding trainer
- Opening/closing procedures
- Floor-set leader
- Top seller on sales floor
- Shipment processing.
- Ensuring excellent customer service to the customers.
- Interview upcoming hires.
Camp Counselor
Tyler Hill Camp
Damascus, PA
06.2021 - 08.2021
- Supervised numerous amount of children.
- Head scenery and worked on stage sets.
- Managed activities and organized workshops
- Dance instructor and coordinate routines for performances.
- Part-Time arts & crafts instructor
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Welcomed participants and directed to assigned areas.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
Key Holder
Dunkin' Donuts
Wellington, FL
11.2016 - 02.2019
- Delegated work to staff, setting priorities and goals.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Mentored newly hired staff in upselling techniques to improve sales.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept customer and food preparation areas clean and well-organized.
- Made and served coffee, tea and fountain drinks.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Wellington High School
Wellington, KS05-2019
Skills
- Process Monitoring and Improvement
- Team player
- Self motivated
- Strong verbal communication
- Outstanding customer service
- Able to grasp new concepts quickly and efficiently
- Strong Leader
Timeline
Patient Coordinator
Sage Dental
06.2024 - Current
Part-Time Supervisor
Forever 21
10.2021 - 06.2024
Camp Counselor
Tyler Hill Camp
06.2021 - 08.2021
Sales Manager
Bath & Body Works
09.2019 - 10.2021
Key Holder
Dunkin' Donuts
11.2016 - 02.2019
High School Diploma -
Wellington High School