Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Martzahl

Rebecca Martzahl

Appleton,WI

Summary

Energetic Patient Coordinator and front office manager dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Dependable at serving diverse needs of patients through active communication and responsive engagement with policymakers.

Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels.

Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

15
15
years of professional experience

Work History

Patient Coordinator

Forest View Dental
04.2008 - Current
  • Provided complete patient assessments and communicated with patients to understand dental and medical histories.
  • Aided in development and betterment of patient / co worker management, and overall workflow processes.
  • Resolved problems with areas such as communication and billing that could negatively impact services.
  • Manage dental admissions and patient flows while organizing patient care.
  • Shared patient status updates during shift changes for continuum of care.
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options on a daily basis. Utilizing insurance verification, claims, coverage, financial options, account receivables, and auditing on a daily basis.
  • Trained employees and fostered growth through consistent hands-on learning and years of experience.
  • Worked closely with patients to deliver excellent and direct individualized patient care. Outstanding customer service and understanding of overall business protocol.

Education

No Degree - Dental Hygiene

Fox Valley Technical College
Appleton, WI
2022

Licensed Cosmetologist - Cosmetology

Fox Valley Technical College
Appleton, WI
2006

Certified Dental Assistant -

Fox Valley Technical College
Appleton, WI
2003

High School Diploma -

Kimberly High School
Kimberly, WI
2000

Skills

  • Health and Dental Care Operations
  • Database Coordination
  • Verbal and Written Communication
  • Process Improvement
  • Administrative Supervision
  • Case Management
  • Prescriptions Management
  • Patient Flow
  • Financial Documentation
  • Patient Data Management Systems
  • Software Applications
  • Staff Training
  • Customer Service Management

Timeline

Patient Coordinator

Forest View Dental
04.2008 - Current

No Degree - Dental Hygiene

Fox Valley Technical College

Licensed Cosmetologist - Cosmetology

Fox Valley Technical College

Certified Dental Assistant -

Fox Valley Technical College

High School Diploma -

Kimberly High School
Rebecca Martzahl