Jo Ann Ramirez
Odessa,TX
Summary
Enthusiastic Job Title motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Permian Nephrology
04.2019 - Current
- Provided complete patient instructions / directions communicated with patients.
- Update patient information, collect co-pay, provides necessary forms needing completion.
- Daily balance of charge tickets.
- Shared patient status updates during shift changes for continuum of care.
- Assist with scheduling
- Print out oders for lab work and Ultrasound orders for future appointments.
- Assist with various projects as assigned by the Office Manager
- Greet patients, family,or vendors in a polite,prompt,and helpful manner.
- Preforms functions that require full knowledge of general aspects of the job.
Registar/Admissions
Midland Memorial Hospital
12.2016 - 04.2017
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping and faxing .
- Collect co-pays, deductibles,
- Ensure benefits/eligibility are verified and entered into the Hospital system
- Schedule to the appropriate department .
Appointment Scheduler
Texas Children
04.2008 - 12.2008
- Acted as first point of contact and set appointments for prospective clients.
- Addressed client inquiries and updated database information.
- Established and maintained client rapport by utilizing quality customer service.
- Scheduled and confirmed appointments.
- Prepare new patient charts.
- Take messages,file,and make copies.
- Scheduled for 4 pediatric doctors
- Called and rescheduled patients if the schedule changed
Front Desk Specialist II/Patient Coordinator
Baylor College Of Medicine
04.2002 - 12.2008
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Collect co-pay, and post payment for 5 different departments. Breast Center, Chemotherapy/Infusion, Mammograms/Ultrasounds, General Surgery, and Hematology
- Schedule appointments.
- End of day money report
Education
Associate Of Occupational Studies - Healthcare
Houston Community College
Houston, TXDiploma - Clerical
Midland High School
Midland, TX05.1985
Skills
- Payment Collection
- Organizational Standards
- Communicating to Patients and Families
- HIPAA Compliance
- Medical Data Collection
- Patient Registration
- Patient Care Coordination
- Patient Needs Assessment and Referral
- Insurance Practices
- Caring and Empathetic
- Patient Health Information Access
- Patient Care
- New Hire Training
- Explaining Policy and Procedures
- Database Coordination
- Resolving Problems
- Customer Service
- Patient Care and Education
- Registration and Scheduling
- Gathering Information From Patients
- Patient Confidentiality and Data Security
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Administrative and Office Support
- Documenting and Recording Information
- Professional Bedside Manner
- Patient Records Management
- Critical Thinking Skills
- Professional Relationships
- Answering Questions
- Patient Outreach and Follow-Up
- Reminder Calls
- EMR Systems
- Call Transfers
- Office Supplies and Inventory
- Benefits Explanations
- Switchboard Operations
- Vendor Relationship Management
- Attention to Detail
- Multi-Line Telephone Systems
- Accounts Payable and Accounts Receivable
- Clerical and Filing Support
- Filing
- Comfort with Technology and Databases
- Care Plan Recommendations
Languages
Spanish
Professional Working
Timeline
Patient Coordinator
Permian Nephrology
04.2019 - Current
Registar/Admissions
Midland Memorial Hospital
12.2016 - 04.2017
Appointment Scheduler
Texas Children
04.2008 - 12.2008
Front Desk Specialist II/Patient Coordinator
Baylor College Of Medicine
04.2002 - 12.2008
Associate Of Occupational Studies - Healthcare
Houston Community College
Diploma - Clerical
Midland High School
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