Karen Elam
Greenwood,AR
Summary
Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Baptist Health Medical Center
Greenwood, AR
03.2020 - Current
- Coordinated patient appointments, referrals, and follow-up care at Baptist Health Medical Center.
- Verified insurance coverage and obtained prior authorizations for patient services.
- Scheduled visits using electronic health records and clinic calendars.
- Communicated appointment instructions, reminders, and care details to patients.
- Reviewed charts and gathered required documents for provider visits.
- Liaised with nurses, physicians, and front desk staff to support patient flow.
- Resolved scheduling concerns and answered patient questions with clear, courteous service.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Assisted with the development of efficient office procedures for improved workflow.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Assured regulatory compliance and professionalism across patient service.
- Processed patient intake information and updated medical records prior to treatment.
- Demonstrated flexibility during changes to patient care practice.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Provided emotional support and guidance to patients and their families.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Accessed programs and set up correct payment strategies based on patient means and needs.
Education
Mansfield High School
Mansfield , ARSkills
- Insurance verification
- Prior authorization
- Patient scheduling
- Patient registration
- Medical records
- Healthcare documentation
- Electronic records management
- Patient care coordination
- Billing statement processing
- Medical record requests
- Patient documentation
- Payment collection
- Payment negotiation
- HIPAA compliance
- Healthcare coordination
- Attention to detail
- Customer service
- Conflict resolution
- Problem solving
- Creative problem solving
- Multitasking
- Organizational standards
- Filing and recordkeeping
- Documentation
- Database coordination
- Epic charting
- Medical data collection
- Appointment scheduling
- Payment negotiation
- Payment collection
- Documentation
Timeline
Patient Coordinator
Baptist Health Medical Center
03.2020 - Current
Mansfield High School