Mirlanda Jean

• Assisted patients with appointment scheduling and registration processes.
• Managed patient inquiries, providing accurate information and support.
• Coordinated communication between healthcare providers and patients.
• Maintained patient records and ensured data accuracy in systems.
• Coordinated patient appointments and managed scheduling to optimize workflow and reduce wait times.
• Assisted patients in understanding treatment plans and insurance processes, enhancing patient satisfaction.
• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments using electronic health record (EHR) systems.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Tracked records, filed documents, and maintained communication between clients to manage office activities.
• Coached employees through day-to-day work and complex problems.
• Coordinated patient scheduling, check-in, check-out, and billing payments.
• Checked patient insurance, demographics, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.

• Streamlined administrative tasks to improve office efficiency.
• Supported insurance verification processes for patient eligibility.
• Developed positive relationships with patients to enhance satisfaction.
• Facilitated follow-up appointments and reminders for ongoing care.
• Greeting Patients: Welcome patients and visitors in a friendly and professional manner.
• Scheduling Appointments: Manage appointment bookings and confirm patient visits.
• Handling Calls: Answer phone calls, respond to inquiries, and provide service information.
• Patient Registration: Collect patient information and update medical records accurately.
• Insurance Verification: Process insurance claims and verify patient insurance eligibility.
• Billing and Payments: Assist with billing inquiries and process payments for services rendered.
• Maintaining Records: Organize and maintain patient files and medical records in compliance with privacy regulations.
• Communication: To ensure smooth operations, and liaison between patients, medical staff, and healthcare providers.
• Administrative Tasks: Perform clerical duties such as filing, faxing, and data entry.
• Office Maintenance: Ensure the reception area is clean, organized, and stocked with necessary supplies.

Graduated with a 3.6 GPA