Brandy Douglas
Louisville,Ky
Summary
I am very dependable person willing to learned new things and try my best to full filled all of my duties in a job. I take pride for what I do in my job duties.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Energetic Job Title dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Knowledgeable Desired Position with background in coordinating patient care and ensuring seamless communication between medical staff and patients. Consistently recognized for improving patient satisfaction through efficient scheduling and compassionate interaction. Demonstrated ability to manage patient records and facilitate smooth operational workflows.
Overview
26
26
years of professional experience
Work History
Patient Coordinator
Baptist Health Hospital
Louisville, KY
07.2022 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimizing wait times.
- Managed patient records using electronic health record (EHR) systems, maintaining data accuracy and confidentiality.
- Facilitated communication between patients and healthcare providers to enhance patient satisfaction and care continuity.
- Streamlined patient intake processes, reducing administrative delays and improving workflow efficiency.
- Coordinated bed assignments to optimize patient flow and resource allocation.
- Implemented electronic bed management system to enhance tracking of availability.
- Collaborated with clinical teams to expedite admissions and discharges effectively.
- Analyzed data trends to identify bottlenecks in bed utilization and improve processes.
- Trained staff on protocols for efficient bed turnover and patient placement procedures.
- Led initiatives to streamline communication between departments regarding bed status updates.
- Developed standard operating procedures for emergency admissions, ensuring compliance with hospital policies.
- Monitored daily bed occupancy rates, providing insights for strategic operational decisions.
- Actively participated in regular meetings with department leaders to discuss ongoing issues, solutions, and best practices related to bed control coordination.
- Promoted a culture of teamwork among interdisciplinary teams, helping to foster effective collaboration in addressing bed management challenges.
- Proactively addressed potential bottlenecks in the admissions process by consistently monitoring bed inventory and reallocating resources as needed.
- Facilitated smooth interdepartmental transfers by coordinating logistics and communicating necessary information to relevant parties.
- Assisted in emergency situations by rapidly reconfiguring unit layouts and reallocating beds as needed.
- Ensured accurate billing for patients'' stay durations by maintaining precise records of room changes and transfers within the electronic health record system.
- Supported hospital administration in capacity planning initiatives through detailed tracking of bed utilization trends.
- Improved patient flow by efficiently managing bed assignments and coordinating with various hospital departments.
- Contributed to infection control efforts by diligently adhering to room assignment guidelines regarding isolation precautions.
- Provided training and mentorship to new Bed Control Coordinators, fostering a skilled workforce capable of delivering exceptional service levels.
- Enhanced patient satisfaction with the admission process through prompt and efficient bed assignment coordination.
- Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
- Developed customized reports on key performance indicators, providing valuable data-driven insights into hospital''s overall capacity management strategies.
- Reduced wait times for patients by effectively prioritizing bed requests based on medical necessity and urgency.
- Collaborated with housekeeping to ensure rooms were cleaned promptly, resulting in reduced turnaround times for incoming patients.
- Optimized hospital resources by proactively monitoring occupancy levels and adjusting bed allocations accordingly.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented process improvements to enhance bed control coordination, leading to higher efficiency and patient satisfaction.
- Coordinated patient scheduling and appointments, ensuring seamless flow of operations.
- Managed patient intake processes, enhancing accuracy and reducing wait times.
- Implemented electronic health record systems, improving data retrieval and documentation efficiency.
- Collaborated with medical staff to address patient concerns and optimize care delivery.
- Trained new staff on operational procedures, facilitating knowledge transfer and consistency in service.
- Developed patient education materials, increasing understanding of procedures and treatment plans.
- Led initiatives to streamline administrative workflows, enhancing overall departmental performance.
- Monitored patient feedback to identify areas for improvement in service quality and satisfaction.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Worked with patients to schedule tests and procedures.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Gap Leader
Faurecia
Louisville, Ky
04.2012 - Current
- As a Gap Leader I run the production line.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Customer Service Manager
Walmart
Louisville, Ky
08.2000 - 08.2008
- Registered patients in the Emergency Room and answering phone calls and taking payments.
- Led customer service initiatives to enhance satisfaction and operational efficiency.
- Developed training programs for staff, improving service delivery standards and team performance.
- Coordinated cross-functional teams to resolve complex customer issues effectively.
- Fostered a culture of teamwork and accountability within the customer service department.
- Established best practices for complaint resolution, enhancing overall customer experience quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Patient Registration
Norton Suburban Hospital
Louisville, Ky
12.2006 - 12.2007
- Register patients in the Emergency Room and answering phones.
- Optimized office workflow by implementing efficient appointment scheduling, streamlining patient registration processes, and improving communication between staff members.
- Managed patient check-in processes to ensure accurate and efficient registration.
- Verified insurance information to facilitate timely billing and claims processing.
- Educated patients on necessary documentation for streamlined admission procedures.
- Coordinated with medical staff to resolve registration discrepancies promptly.
- Developed training materials for new team members to enhance onboarding processes.
- Implemented process improvements that reduced patient wait times significantly.
- Led initiatives to enhance patient experience through effective communication strategies.
- Monitored compliance with regulatory standards during patient registration activities.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Scheduled Number+ daily appointments using computerized calendars.
Patient Registration
Muhlenberg Community Hospital
Greenville, Ky
04.2005 - 08.2006
- Registered patients in the Emergency Room and answering phone calls and taking payments.
- Established strong working relationships with healthcare providers and insurance companies, promoting seamless coordination of patient registration processes.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Streamlined the patient registration process for enhanced data accuracy and reduced wait times.
- Assisted in recruiting top-tier talent for open positions within the Patient Registration team, contributing to increased overall performance levels.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Streamlined patient registration and insurance verification processes, resulting in smoother patient intake experience.
- Streamlined patient registration process by implementing an efficient electronic records system.
- Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
- Streamlined patient registration procedures for increased efficiency and reduced wait times.
- Streamlined hospital processes by implementing efficient patient registration and record-keeping systems.
- Streamlined patient registration processes, resulting in reduced wait times and improved patient experience.
- Streamlined patient registration process by verifying insurance information, collecting copayments, and updating demographic data as needed.
- Promoted a positive work environment through active collaboration with colleagues on problem-solving initiatives related to patient registration processes.
- Developed performance metrics for the Patient Registration team, driving continuous improvement initiatives.
- Managed patient registration process, confirming data accuracy and completeness.
- Streamlined patient registration by implementing efficient scheduling procedures.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Increased efficiency in patient registration by quickly obtaining necessary information and inputting it into the hospital system.
- Coordinated with other departments to ensure seamless integration of coding, patient registration, and claim submission processes for optimal efficiency in Medicaid billing operations.
- Ensured compliance with healthcare regulations, keeping abreast of changes in policies affecting patient registration.
Education
Medical Office Assistant - undefined
Daymar College
Owensboro, Ky05.2005
High School Diploma - undefined
Muhlenberg South High
Greenville, Ky05.2000
Skills
Paperwork Experienced
Computers Experienced
Customer Service Experienced
Insurance verification
Appointment scheduling
Patient confidentiality
Electronic records management
Office administration
Resource management
Healthcare industry
Attention to detail
Customer service
Organizational skills
Patient documentation
Patient relations
Medical terminology
Creative problem solving
Verbal and written communication
Documentation
Patient registration
Patient flow management
HIPAA compliance
Regulatory compliance
Policy compliance
Patient outreach and Follow-up
Switchboard operation
Scheduling
Filing and recordkeeping
Proficient in software
Medical data collection
Payment collection
Insurance practices
Critical thinking skills
Strategic planning
Process improvements
Multitasking
Follow-up care
Medical record requests
Healthcare documentation
Billing statement processing
HIPAA protocol adherence
Patient satisfaction
Payment arrangements & negotiation
Calm and effective under pressure
Schedule coordination
Records management
Patient intake
Document filing
Gathering information from patients
Insurance verifying
Punctual and hardworking
Data collection
Medical billing
Communicating to patients and families
Timeline
Patient Coordinator
Baptist Health Hospital
07.2022 - Current
Gap Leader
Faurecia
04.2012 - Current
Patient Registration
Norton Suburban Hospital
12.2006 - 12.2007
Patient Registration
Muhlenberg Community Hospital
04.2005 - 08.2006
Customer Service Manager
Walmart
08.2000 - 08.2008
High School Diploma - undefined
Muhlenberg South High
Medical Office Assistant - undefined
Daymar College