Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARELY RODRIGUEZ

Broken Arrow,OK

Summary

Current seasoned customer service focused professional. Experienced in balancing individuals’ needs with agency targets and maintain high productivity levels. Fluent in both English and Spanish. Resourceful and dedicated with excellent communication and relationship-building skills.

Overview

10
10
years of professional experience

Work History

Patient Coordinator

Spring Dental
04.2023 - Current
  • Explained upcoming treatment preparation, instructions, and any other questions patients had.
  • Worked with patients to schedule oral surgeries and ensure safe procedures in accordance with any special health conditions.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing dental charts and maintaining high levels of communication.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

Health Associate

CAP
01.2019 - 02.2023
  • Helped families enrolled in program navigate enrollment process and establish appropriate health care options
  • Resolved problems related to benefits, eligibility and health insurance
  • Assisted families of enrolled children with acquiring health, vision, life and dental insurance.

School Support Associate

CAP
04.2016 - 12.2019
  • Provided support to staff and supervisor through day-to-day work and complex problems
  • Adhered to quality and time-sensitive inbound phone calls and emails from families/staff
  • Helped with school management tasks, staffing, ordering supplies and keeping track of confidential files.

Business Manager/Weekends

Mexicanos
05.2013 - 01.2018
  • Communicated with customers and vendors positively with particular attention to problem resolution
  • Created, managed and executed business plan and communicated company vision and objectives to motivate staff members.

Education

Associate of Arts -

Tulsa Community College
Tulsa, OK
05.2025

High School Diploma -

Union High School
Tulsa, OK
05.2015

Skills

  • Excellent verbal and written communication
  • Interpersonal and customer service skills
  • Energetic, Creative, and multi-tasker
  • Proficient in Microsoft Windows, Word and Excel
  • Self-Driven and motivated
  • HIPAA and FERPA guidelines informed
  • Case Management experienced
  • Fluent in English and Spanish

Timeline

Patient Coordinator

Spring Dental
04.2023 - Current

Health Associate

CAP
01.2019 - 02.2023

School Support Associate

CAP
04.2016 - 12.2019

Business Manager/Weekends

Mexicanos
05.2013 - 01.2018

Associate of Arts -

Tulsa Community College

High School Diploma -

Union High School
ARELY RODRIGUEZ