ARELY RODRIGUEZ
Broken Arrow,OK
Summary
Current seasoned customer service focused professional. Experienced in balancing individuals’ needs with agency targets and maintain high productivity levels. Fluent in both English and Spanish. Resourceful and dedicated with excellent communication and relationship-building skills.
Overview
10
10
years of professional experience
Work History
Patient Coordinator
Spring Dental
04.2023 - Current
- Explained upcoming treatment preparation, instructions, and any other questions patients had.
- Worked with patients to schedule oral surgeries and ensure safe procedures in accordance with any special health conditions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing dental charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Health Associate
CAP
01.2019 - 02.2023
- Helped families enrolled in program navigate enrollment process and establish appropriate health care options
- Resolved problems related to benefits, eligibility and health insurance
- Assisted families of enrolled children with acquiring health, vision, life and dental insurance.
School Support Associate
CAP
04.2016 - 12.2019
- Provided support to staff and supervisor through day-to-day work and complex problems
- Adhered to quality and time-sensitive inbound phone calls and emails from families/staff
- Helped with school management tasks, staffing, ordering supplies and keeping track of confidential files.
Business Manager/Weekends
Mexicanos
05.2013 - 01.2018
- Communicated with customers and vendors positively with particular attention to problem resolution
- Created, managed and executed business plan and communicated company vision and objectives to motivate staff members.
Education
Associate of Arts -
Tulsa Community College
Tulsa, OK05.2025
High School Diploma -
Union High School
Tulsa, OK05.2015
Skills
- Excellent verbal and written communication
- Interpersonal and customer service skills
- Energetic, Creative, and multi-tasker
- Proficient in Microsoft Windows, Word and Excel
- Self-Driven and motivated
- HIPAA and FERPA guidelines informed
- Case Management experienced
- Fluent in English and Spanish
Timeline
Patient Coordinator
Spring Dental
04.2023 - Current
Health Associate
CAP
01.2019 - 02.2023
School Support Associate
CAP
04.2016 - 12.2019
Business Manager/Weekends
Mexicanos
05.2013 - 01.2018
Associate of Arts -
Tulsa Community College
High School Diploma -
Union High School