Gabriella Feller
Lakewood,WA
Summary
Client-driven Lash Artist performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Coordinator
AME Aesthetic Institute
05.2022 - Current
- Aided in development and betterment of patient management and workflow processes.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Provided excellent customer service to patients and medical staff.
Lash Artist
Love At Lash
10.2020 - Current
- Built a loyal client base and consistently received positive feedback and referrals.
- Consult with clients to determine their desired look and recommend appropriate lash styles.
- Apply lash extensions using safe and hygienic techniques.
- Educate clients on proper aftercare and maintenance of lash extensions
- Maintain a clean, organized work station and kept track of inventory and supplies needed.
- Stay up-to-date on trends and techniques
Smoothie Barista
Emerald City Smoothie
04.2018 - 05.2021
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Increased revenue by upselling additional items such as snacks or meal replacements along with smoothie purchases.
- Maintained, operated, set up and cleaned food preparation equipment.
- Promoted healthy lifestyle choices by educating customers on nutritional benefits of different ingredients.
- Prepared and served juices and blended drinks.
- Boosted customer retention rates through consistent delivery of high-quality smoothies and exceptional customer service experiences.
Swim Instructor
YMCA
05.2016 - 06.2018
- Developed and implemented lesson plans based on individual student needs.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
Education
Cosmetology License - Cosmetology
Summit Salon Academy
Tacoma, WA10.2020
High School Diploma -
Curtis Senior High School
University Place, WA06.2017
Skills
- Customer Service: Able to provide excellent customer service and interact with guests in a friendly and professional matter
- Cash Handling: Experienced in handling cash transactions and processing payments accurately
- Time management: Capable of multitasking and working efficiently in fast-paced environments
- Problem-solving: Quick to resolve any issues or complaints that may arise
- Cleanliness and organization: Maintain clean and organized work spaces at all time
Certification
- MAST Certification - Allows me by law to serve, mix and sell alcohol.
- CPR Certified
Timeline
Patient Coordinator
AME Aesthetic Institute
05.2022 - Current
Lash Artist
Love At Lash
10.2020 - Current
Smoothie Barista
Emerald City Smoothie
04.2018 - 05.2021
Swim Instructor
YMCA
05.2016 - 06.2018
Cosmetology License - Cosmetology
Summit Salon Academy
High School Diploma -
Curtis Senior High School
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