Chandra Polk
Marianna,AR
Summary
Dedicated and customer-focused professional with over 5 years of experience in the healthcare industry and call center environments. Skilled in delivering timely and accurate data to ensure proper reimbursement for patient services. Adheres to policies, procedures, and guidelines to consistently deliver high-quality results. Committed to maintaining patient privacy and confidentiality at all times.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Coordinator
MMC Group
07.2024 - 10.2024
- Pulling chart on Patient Plus and make sure the information matches the enrollment form
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Making sure the diagnosis code and prescription is an on label with the medicine
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Verifying the insurance is active and correct
- Faxing the pharmacy if patient sent the prescription to them to fill
- Using HIPAA guidelines with handling patient's information
Customer Service Representative
Concentrix
02.2024 - 07.2024
- Interacted with customers via inbound and outbound calls
- Responded to questions, provided information, process refunds, and ensured quality customer service
- Documented activities and interactions in an accurate and thorough manner
- Maintained confidentiality of private information
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Enrollment Specialist
Integrity
10.2023 - 12.2023
- Interacted with customers via inbound calls to answer inquiries and to provide assistance
- Delivered general Medicaid insurance information to callers, and helped customers fill out applications
- Entered customer data, documented call activities, paid close attention to detail, and upheld HIPAA guidelines to assure privacy of sensitive and confidential information
- Communicated in a clear and concise manner and worked effectively as a team member
Team Member / Retail Cashier / Customer Service
Love’s Retail Convenience Store
05.2018 - 06.2021
- Served as direct point of contact and delivered excellent customer service with a positive attitude
- Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, set up diesel line, and kept work area clean and organized
- Quickly and accurately prepared food products following restaurant, health, and safety standards
- Worked as part of a team and interacted with diverse customers and staff members
Caregiver
Arkansas Department of Health
05.2013 - 05.2018
- Provided companionship and personal care, handled light housekeeping duties and prepared meals
- Assisted with medications and with personal hygiene, feeding, and mobility needs
- Ensured privacy of sensitive and confidential information
Education
Associate of Applied Science Degree - Medical Billing and Coding
Ultimate Medical Academy
08-2023
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
- Healthcare Industry Knowledge
- Patient confidentiality
- Electronic Records Management
- Patient Care and Education
- Multitasking ability
- Customer Service
- Patient Care
Certification
HIPAA Essentials for Healthcare Professionals Certificate, Ultimate Medical Academy
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Patient Coordinator
MMC Group
07.2024 - 10.2024
Customer Service Representative
Concentrix
02.2024 - 07.2024
Enrollment Specialist
Integrity
10.2023 - 12.2023
Team Member / Retail Cashier / Customer Service
Love’s Retail Convenience Store
05.2018 - 06.2021
Caregiver
Arkansas Department of Health
05.2013 - 05.2018
HIPAA Essentials for Healthcare Professionals Certificate, Ultimate Medical Academy
Associate of Applied Science Degree - Medical Billing and Coding
Ultimate Medical Academy
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