Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia McFarland

Smithfield,NC

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

4
4
years of professional experience

Work History

Patient Access Consultant Case Manager

MMC Group
08.2024 - 02.2025
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Accessed Patient Assistant Program applications to determine eligibility to receive free goods and services.
  • Answered 30-40 inbound and outbound calls daily.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Documented and entered denial and approval decisions into the patient's medical record.
  • Mailed, faxed, or emailed correspondence letters to payors, providers, and patients.


Certified Medical Assistant

UNC Healthcare-UNC Physicians Network
04.2023 - 08.2024
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.

Certified Medical Assistant

WakeMed Physician Practices
11.2020 - 04.2023
  • Maintained accurate records of patient interactions, ensuring proper documentation.
  • Performed prior authorization request for medications and procedures.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Received and routed laboratory results to correct clinical staff members.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Assisted physicians with bedside procedures and examinations.

Education

Associate of Applied Science - Medical Assisting

Johnston Community College
Smithfield, NC
05-2021

Skills

  • Problem-solving
  • Attention to detail
  • Vital sign monitoring
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Electronic medical records
  • Medical billing and coding
  • Customer relationship management (CRM)
  • HIPAA compliance

Timeline

Patient Access Consultant Case Manager

MMC Group
08.2024 - 02.2025

Certified Medical Assistant

UNC Healthcare-UNC Physicians Network
04.2023 - 08.2024

Certified Medical Assistant

WakeMed Physician Practices
11.2020 - 04.2023

Associate of Applied Science - Medical Assisting

Johnston Community College

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