Summary
Work History
Education
Skills
Timeline
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Ebony Tyler

Elizabeth,NJ

Summary

Seeking new challenges in a company that has room for a quick learner who can effortlessly fit into an existing environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Customer Service Representative

MMC Group
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Shift Leader/Cook/Cashier

Wing It On
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shipping and Receiving Clerk

Customized Distribution Services
  • Sort orders in sequential order by appointment time,
  • Check in drivers in and out throughout day print
  • Collaborated with internal departments to verify customer satisfaction and order accuracy.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Seasonal PA/Dock Clerk

Amazon
  • Traced and tracked missing shipments
  • Optimized space utilization within the dock area through strategic planning and layout adjustments.
  • Coordinated with warehouse staff to ensure timely loading and unloading of merchandise, avoiding delays or complications.
  • Prepared detailed reports on dock activities, highlighting key performance indicators for managerial review.
  • Verified loads to check pack count, part number and batch number and initialed tags.
  • Sorted and delivered materials to different work areas and staff.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Education

Bachelor of Arts - Human Services

Liberty University
Lynchburg, VA

Skills

  • Paperwork Processing
  • Call Management
  • Complaint Resolution
  • Data Collection
  • Product Knowledge
  • Service Standard Compliance
  • CRM Software
  • Professional Telephone Demeanor
  • Customer Service
  • Problem Resolution
  • Critical Thinking
  • Conflict Resolution

Timeline

Customer Service Representative

MMC Group

Shift Leader/Cook/Cashier

Wing It On

Shipping and Receiving Clerk

Customized Distribution Services

Seasonal PA/Dock Clerk

Amazon

Bachelor of Arts - Human Services

Liberty University

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Ebony Tyler