Jzazmeana Dunbar
Ayden,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Access Coordinator
MMC Group
09.2023 - 03.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Benefits Verification Specialist
MMC Group
11.2022 - 02.2023
- Make outbound calls to payers (medical insurance companies) on behalf of doctors office and verify that benefits are active and up to date for patients
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Pharmacy Help desk
Qualfon
10.2021 - 11.2022
- Assist pharmacies and doctors office with medication claims for members/patients
- Proven ability to develop and implement creative solutions to complex problems.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Alorica
12.2020 - 09.2021
- Assist customers with Turbo Tax questions and/or problems.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma -
South Central High School
Winterville, NC06.2014
Skills
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Eligibility Determination
- Data Entry
- Account updating
- Product Knowledge
- Call Documentation
Work Authorization
Authorized to work in the US for any employer
Timeline
Patient Access Coordinator
MMC Group
09.2023 - 03.2024
Benefits Verification Specialist
MMC Group
11.2022 - 02.2023
Pharmacy Help desk
Qualfon
10.2021 - 11.2022
Customer Service Representative
Alorica
12.2020 - 09.2021
Diploma -
South Central High School
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