Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Brittany Westbrook

Atlanta,GA

Summary

US Army Veteran with 2.5 years of experience in military operations (maintenance shop, clinical and office settings). I also possess 14 total years of clinical and administrative dental office experience. I'm a top performer that consistently exudes professionalism, dedication and drive. I am exemplary at building rapport with my patients while simultaneously providing world class service. I operate with integrity as I find effective solutions to situations that might arise in practice/business operations and I am a model dental team member as I do possess versatility, flexibility and decorum.

Overview

7
7
years of professional experience

Work History

Patient Coordinator

Atlanta Dental Solutions
Atlanta, GA
01.2020 - Current
  • Skillfully manage patient relations
  • Effectively navigate electronic health records (EHR)
  • Intercept office calls, address patient concerns and queries with care
  • Efficiently direct daily office flow
  • Provide insightful recommendations to management to enhance patient overall experience and tailor each experience to each patient's particular needs
  • Present dental treatment plans clearly and competently resulting in 98% case acceptance and leading to historical record breaking profits
  • Balance patient financial ledgers with consistent accuracy
  • Methodically and practically manage and build hygiene and treatment schedule
  • Responsible for payment collections and prompt filing of dental insurance
    claims
  • Carefully and thoughtfully identify patient objections or fears to treatment case acceptance and
    respond by providing patient education as needed
  • Grow and develop a pre-existing Office Operations Manual by contributing with modern, practical and appropriate standard operating procedures

Practice Manager of Operations

Heartland Dental
Grovetown, GA
04.2018 - 06.2019
  • Synergystically provided Operational oversight to Doctors and Team
  • Exhibited high level of accountability of self and team of 13 employees
    and 2 Doctors.
  • Increased the value of company goals by exemplifying, adhering to and
    promoting company systems, policies and initiatives
  • Schedule, produce and collect to goal on a monthly basis.
  • Economically supervised office budget, to include vendor and laboratory expenses.
  • Coached and developed team members as needed
  • Regularly collaborated with Regional Manager of Operations (RMO)
    pertaining to in-office affairs, production and collection status.
  • Ensured a healthy Account Receivable for the practice by accurately
    verifying insurance prior to appointments, collecting copays same date of
    service, sending dental claims electronically when allowed, and posting
    insurance payments immediately.
  • Interviewed job applicants, submitted offer letters to highly qualified
    applicants when appropriate.

Treatment Coordinator

Center For Pediatric Dentistry
Augusta, Georgia
03.2017 - 04.2018
  • Schedule and confirm treatment appointments for hospital and in office cases.
  • Submit and follow up on patient preauthorizations for private insurance and managed care plans.
  • Assist families with fi ing treatment costs into their budget.
  • Demonstrate understanding and empathy when faced with families saddened or discouraged about the dental needs of their children.
  • Conduct preoperative appointments ensuring all necessary documents are completed and signed prior to hospital treatment.
  • Explain Doctors recommended treatment plan clearly and compassionately.

Education

Certificate of Biomedical Equipment Technology - Biomedical Equipment Technology

United States Army Medical Education And Training
San Antonio, TX
03-2013

B.S. Liberal Studies - Health Sciences

Armstrong Atlantic State University
Savannah, GA
12-2009

High School Diploma -

A.R.Johnson Health Science And Engineering Magnet
Augusta, GA
05-2003

None - Liberal Studies

Mercer University
Macon, GA

Skills

  • Accounts Receivables
  • Administrative, Scheduling
  • Human Resources
  • Customer Service
  • Leadership
  • Oral Communication
  • Management
  • Patient/Customer Experience
  • Budgets, ledger management, dental billing
  • Financial accuracy
  • Insurance
  • Team Development
  • Electronic Health Records
  • Understanding Technical Manuals
  • Clinical Supervision
  • Patient Advocacy
  • OSHA and HIPAA Compliance
  • Adult and Child CPR/AED Certified

Accomplishments

  • Certificate of Biomedical Equipment Technology FORMAL AFFILIATION WITH US ARMY MEDICAL DEPARTMENT REGIMENT AND THE SURGEON GENERAL
  • United States Army Basic Combat Training, Fort Sill, Oklahoma HONOR GRADUATE 2012

Timeline

Patient Coordinator

Atlanta Dental Solutions
01.2020 - Current

Practice Manager of Operations

Heartland Dental
04.2018 - 06.2019

Treatment Coordinator

Center For Pediatric Dentistry
03.2017 - 04.2018

Certificate of Biomedical Equipment Technology - Biomedical Equipment Technology

United States Army Medical Education And Training

B.S. Liberal Studies - Health Sciences

Armstrong Atlantic State University

High School Diploma -

A.R.Johnson Health Science And Engineering Magnet

None - Liberal Studies

Mercer University

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Brittany Westbrook