Theresa Gladkowski

Eye Care Physicians and Surgeons bought Oregon Eye Center in December 2010. Eye Care rolled all Teri's time into one period since it was same profession.

Teri started Oregon Eye Center on January 14,2002. Teri was hired to work front desk and Teri's job duties were:

• Front desk receptionist
• Answer multi line phones
• Filing charts and paperwork
• Collecting patient payments
• Routing correspondence
• Triage incoming calls
• Insurance verification
• Checking patients in and out
• Balancing cash and credit card deposits for that day
• Taking deposits to bank
• Recalls / Front desk for remote location
• December 2010 to July 2012
• Reschedule missed patients appointments
• Send out reminders cards for appointments
• Sent info for electronic reminder calls
• Took incoming appointment calls
• Input patients insurance for billing department to bill out
• Made copies of insurance cards
• Answered multi line switchboard , directed calls accordingly
• Patient Accounts
• July 2012 to Present
• Main Duties
• Patient payments
• Assists billing with support as needed
• Prepares daily banking deposits
• Process all mail
• Picks up mail and payments from other locations
• Goes thru deceased balances
• Post all payments from Valley Credit Service
• Assists with in house calls
• Sends audits to Audit team
• Bill VSP electronically, manually bill out double VSP on their website
• Work patient aging , calls to patients for balances and bad debts and collections
• Generate HCFA for medical record copy fees
• Process billings for medical records
• Fill out low income / housing forms
• Receive and process patient credit card payments via virtual merchant
• Process all credit card payments made online
• Process electronic and paper claims and statements ensuring timely transmission
• Ensures timely completion of month end procedures , reports and works with clinic administrator on outstanding issues
• Proficient in current software Next Gen
• Contact insurance and verify benefits
• Fill in when patient accounts manager is out by verifying for cataract surgery while out of office
• Assisted debtors in setting up payment plans to recover overdue balances
• Received inbound calls and answered questions from customers satisfactorily
• Utilized skip tracing tools to locate clients
• Verified and reviewed customer account information
• Contacted customers to discuss past-due accounts and negotiated payment plans
• Established positive rapport with clients, fostering trust and open lines of communication throughout collections process
• Maintained accurate records of all collection's activities, ensuring proper documentation for auditing purposes

• Enhanced patient comfort with compassionate and attentive support during daily activities.
• Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout respite period.
• Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
• Assisted patients with mobility and transfers, ensuring safety and comfort during all movements.
• Maintained detailed records of patient progress during respite stays, facilitating seamless transitions back to primary caregivers upon completion of service term.
• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Assisted residents with basic activities of daily living.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.