Joseph Lamothe
Orange City,FL
Summary
Dynamic professional with extensive experience in merchandise management and customer service supervision. Skilled in training teams and resolving customer issues, fostering strong relationships, and ensuring high-quality support to drive sales and enhance customer experiences.
Overview
21
21
years of professional experience
Work History
Merchandise Coordinator
TJX Companies
Lake Mary, Florida
04.2018 - Current
- Trained employees on product knowledge to enhance customer interaction and sales effectiveness.
- Managed merchandising and display setup to optimize product visibility and appeal.
- Provide register assistance
Customer Service Supervisor
Burlington
Sanford, Florida
09.2013 - 05.2017
- Supervised customer service team, ensuring high-quality support and engagement.
- Trained new staff on policies, procedures, and customer interaction techniques.
- Resolved escalated customer issues with empathy and effective problem-solving skills.
Merchandise Manager
Marc Ecko Enterprises
Manhattan, New York
03.2005 - 08.2009
- Oversaw visual merchandising standards across retail locations and online platforms.
- Trained and mentored junior staff on merchandising best practices and techniques.
- Captured photos of new shop setups to document visual changes.
Education
Associate of Science - Information Technology
Long Island University
Brooklyn06-2007
Skills
- Visual merchandising
- Inventory management
- Sales optimization
- Product training
- POS management
- Customer relationship management
- Register assistance
Timeline
Merchandise Coordinator
TJX Companies
04.2018 - Current
Customer Service Supervisor
Burlington
09.2013 - 05.2017
Merchandise Manager
Marc Ecko Enterprises
03.2005 - 08.2009
Associate of Science - Information Technology
Long Island University