Joseph Lane
Mount Morris,MI
Summary
Dedicated Store Manager with a proven track record in customer service, training, and inventory control. Demonstrated ability to optimize operations and foster teamwork, ensuring high standards of quality and compliance. Looking to challenge myself and open to new career paths.
Overview
12
12
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
11.2018 - Current
- Oversaw daily operations, ensuring consistent adherence to quality and service standards.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Ensured compliance with health regulations and company policies. 100% pass rate for Steritech and Health Department inspections.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
SUBWAY®Restaurants
06.2014 - 11.2018
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Elisabeth Ann Johnson High School
Mt. Morris, MI05.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Inventory control
Timeline
Store Manager
SUBWAY®Restaurants
11.2018 - Current
Assistant Manager
SUBWAY®Restaurants
06.2014 - 11.2018
High School Diploma -
Elisabeth Ann Johnson High School