Joseph Laporta
Redlands,CA
Summary
Driven Service Technician with a proven track record at DIRECTV, excelling in equipment troubleshooting and repair techniques. Demonstrated ability to communicate complex technical information effectively, enhancing customer satisfaction. Skilled in installation and preventive maintenance, achieving high-quality standards under pressure. Showcases exceptional attention to detail and the ability to work autonomously.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
DIRECTV
06.2014 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Education
Bachelor Of Applied Arts And Science -
Net 10 Technical
Upland, CA06.2014
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Work with Minimal Supervision
- Troubleshooting skills
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Equipment Troubleshooting
- Diagnostic Testing
- Heavy Lifting
- System Installation
Certification
Fcc certificate..Honorable discharged from.the armed forces of the United states...Microsoft certificate..
Timeline
Service Technician
DIRECTV
06.2014 - Current
Bachelor Of Applied Arts And Science -
Net 10 Technical