Summary
Overview
Work History
Education
Skills
Interests
Timeline
SoftwareDeveloper
JOSEPH LARSON

JOSEPH LARSON

Photographer, Photoshop Expert, Sound Tech, Mac Expert
Las Vegas,Nevada

Summary

Experience: Extensive and wide ranging background in Imaging, Graphics and computer technology. Advanced level knowledge of computer technology & software for Mac & PC platforms. An experienced professional digital photographer. In depth knowledge of the Adobe Creative Suite & other graphics programs, with Expert level expertise in Photoshop, regularly training others in it’s use. Excellent communication & troubleshooting skills with the ability to work well with a diverse group of people. Multitasks and displays a high degree of energy and motivation. Possesses the ability to motivate others, quickly grasp new technology concepts, and meet tight deadlines. Has strong organizational skills and a precise attention to detail, and dedicated to the highest professional standards.

Overview

33
33
years of professional experience

Work History

AppleCare Senior Technical Support

Apple, Inc
Las Vegas, NV
08.2011 - 04.2023
  • Technical support for all Apple products, & Mac computers
  • Extensive knowledge of all Apple software and tools.
  • Apple Rotation for three months 2015, & several years of Mentoring Rotation program
  • Achieved very high levels in Customer Satisfaction & other metrics year to year.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Researched and identified solutions to technical problems & escalated unresolvable issues to engineering when needed.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

ACS, Apple Tech Support
Tigard, Oregon
08.2011 - 08.2014
  • Provided tech support for Apple iOS products, Mac computers, & software
  • Achieved high ranking in skill matrixes.

Photographer

ACCENT PHOTOGRAPHY
Portland, Oregon
05.2009 - 07.2011
  • A commercial photographer using digital capture
  • Extensive use of Photoshop, Adobe Creative Suite & graphics software on Mac & PC platforms
  • Image manipulation to meet commercial client needs
  • Earned continuous repeat business satisfaction of various mid sized companies
  • Trained other photographers in digital technology & Photoshop

Multifunction Manager

OREGON PHOTO SUPPLY
Portland
01.1990 - 01.2009
  • Managed various stores, and provided overall human resource supervision for a chain of camera stores
  • Hired, terminated, scheduled, trained, and aided in all operating retail and photo-lab functions.

Assistant Store Manager

JAFCO/BEST PRODUCTS
Portland, Oregon
  • Various positions at several stores in a mid-sized department store chain, starting in sales & progressing to Assistant Store Mgr
  • In charge of all operational and merchandising functions of store.

Education

Political Science And Communications.

Lewis And Clark College

High School Diploma -

Oregon City High School

Skills

Mac, PC & iOS Issues Advanced Photo & Video Production Advancedundefined

Interests

Love to travel & have been to all but one continent

Timeline

AppleCare Senior Technical Support

Apple, Inc
08.2011 - 04.2023

ACS, Apple Tech Support
08.2011 - 08.2014

Photographer

ACCENT PHOTOGRAPHY
05.2009 - 07.2011

Multifunction Manager

OREGON PHOTO SUPPLY
01.1990 - 01.2009

Assistant Store Manager

JAFCO/BEST PRODUCTS

Political Science And Communications. Foreign

Lewis And Clark College

High School Diploma -

Oregon City High School

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JOSEPH LARSONPhotographer, Photoshop Expert, Sound Tech, Mac Expert