JOSEPH LARTEY
New York,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
20
20
years of professional experience
Work History
Independent Insurance Agent
FFL,Integrity,Experior
Remote, Remote
10.2023 - Current
- Developed and maintained relationships with clients to ensure they received the best possible insurance coverage.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Maintained accurate records of client information including contact details, policy numbers, premium payments, claims history.
Financial Customer Service Representative
Guidehouse
Remote, Remote
03.2023 - 09.2023
- Assisted customers with inquiries and resolving financial issues.
- Identified potential fraud cases and escalated them according to policies and procedures.
- Researched and resolved discrepancies between customer accounts and bank records.
- Answered incoming phone calls from customers seeking assistance with their accounts.
Customer Service Representative
New York City Housing Authority (NYCHA)
Long Island City, NY
02.2020 - 10.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Insurance Agent
New York Life Insurance Co
New York, NY
09.2021 - 08.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
Insurance Agent
Aflac
New York, NY
08.2019 - 02.2020
- I work directly with business owners and HR representatives to plan supplemental insurance coverage and other value-added services for employees.
- Responsibilities include: Generating new business opportunities through company leads, networking, referrals, and inbound and outbound calls.
- Engaging and enrolling interested employees in benefits.
- Having ongoing conversations with business owners about new benefits options, benefits trends, changes to the government's health care laws, and more.
- Conducting meetings with employers to customize programs that help meet their benefits needs.
Sales Representative
Urban Style
Bronx, NY
01.2012 - 02.2019
- Meeting and exceeding sales goals.
- Client relationship and product knowledge.
- Informed customers about all product lines, product quality, value, and style services offered by the company.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
Customer Service Representative
MERCHANT GROUP
London, UK
09.2004 - 02.2009
- Effectively managed a high volume of inbound and outbound calls
- Resolved customer's complaints via phone, emails, and social media
Education
BBA - Human Resources Management
University of Ghana Education
Winneba, Ghana09-2004
Skills
- Excellent customer service
- Goal-oriented mindset
- Financial Acumen
- Client Relations
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Self Motivation
- Critical Thinking
- Active Listening
- Problem-solving aptitude
- Goal Setting
Timeline
Independent Insurance Agent
FFL,Integrity,Experior
10.2023 - Current
Financial Customer Service Representative
Guidehouse
03.2023 - 09.2023
Insurance Agent
New York Life Insurance Co
09.2021 - 08.2022
Customer Service Representative
New York City Housing Authority (NYCHA)
02.2020 - 10.2022
Insurance Agent
Aflac
08.2019 - 02.2020
Sales Representative
Urban Style
01.2012 - 02.2019
Customer Service Representative
MERCHANT GROUP
09.2004 - 02.2009
BBA - Human Resources Management
University of Ghana Education