Kimberly Thacker
Gillette,WY
Summary
Driven by a goal-oriented mindset, I excelled at Star & Associates as an Independent Insurance Agent, enhancing client satisfaction and exceeding sales targets through exceptional customer service and relationship building. Leveraging skills in account management and organizational abilities, I consistently achieved results, demonstrating professionalism and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Independent Insurance Agent
Star & Associates
Fort Smith, AR
01.2008 - 01.2013
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Met with customers to provide information about available products and policies.
Director of Marketing
Poteau Home Health
Poteau, OK
01.2007 - 01.2008
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Organized and executed robust, creative experiential marketing events.
- Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
- Built strong relationships with industry professionals and influencers.
- Conducted market research to identify new opportunities and target markets.
Drug Court Coordinator
Drug Court/Probation Parole
Fort Smith, AR
03.1993 - 01.2008
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
Associate Of Applied Business - Accounting And Finance
UA Fort Smith
Fort Smith, AR05.1993
Skills
- Goal-oriented mindset
- Customer Service
- Client Relations
- Account Management
- Client Account Management
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Relationship Building
- Data Entry
- Self Motivation
- Professionalism
- Records Maintenance
- Customer Billing
Timeline
Independent Insurance Agent
Star & Associates
01.2008 - 01.2013
Director of Marketing
Poteau Home Health
01.2007 - 01.2008
Drug Court Coordinator
Drug Court/Probation Parole
03.1993 - 01.2008
Associate Of Applied Business - Accounting And Finance
UA Fort Smith