JOSEPH LAWRENCE
Coral Springs
Summary
Positive and upbeat Customer Service Specialist bringing over 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
27
27
years of professional experience
Work History
Cooler Supervisor
Showcase Provisions
05.2021 - 04.2024
- Coached employees on best practices for handling perishable goods, resulting in minimized damage and waste.
- Contributed to company cost-saving initiatives by identifying opportunities for reducing energy consumption in the cooler area without compromising product quality or safety standards.
- Optimized space utilization within the cooler area, maximizing storage capacity without compromising product quality or safety requirements.
- Investigated inventory discrepancies promptly and implemented corrective measures to prevent future errors.
Sales And Customer Service Representative
Broadway Across America
08.2011 - 06.2019
- Managed customer service for patrons via phone, email, social media and in person
- Handled night of show customer service and complaints to ensure great experiences at the theater
- Point person for the lockbox bank payment system
- Data entry for all new patron accounts
- Helped maintain a relationship between our company and the theater
Club Level Services Representative
Hard Rock Stadium
03.1997 - 06.2009
- Managed Club and Suite level contracts for the Miami Dolphins from the data entry to the mailing, signage and implementation of said contracts
- Point person for the Club and Suite level contract filing system from the upkeep to the data collection for all audits
- Handled Club and Suite level customer service via the phone, email, and in person
- Supervised Miami Dolphins game day customer service
- Oversaw all of the customer service for patrons with ADA issues
Education
Bachelor of Science - Sport Management and Business Administration, Minor in Business
Barry University
Miami Shores, FL01.1999
Skills
- Customer Service
- Strong Communication Skills
- Active Listening Skills
- Excellent Problem Solving Skills
- Great Multitasking Skills
- Data Entry
- Attention to Detail
- Excellent Typing Skills
- Accurate Data Entry
- Confidential Data Discretion
- Strong Written and Verbal Communication Skills
- Proficient on Microsoft Excel and Word
- Proficient on Archtics and Ticketmaster
Timeline
Cooler Supervisor
Showcase Provisions
05.2021 - 04.2024
Sales And Customer Service Representative
Broadway Across America
08.2011 - 06.2019
Club Level Services Representative
Hard Rock Stadium
03.1997 - 06.2009
Bachelor of Science - Sport Management and Business Administration, Minor in Business
Barry University
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