JOSEPH LEAL
Laredo,TX
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
12
12
years of professional experience
Work History
Correctional Officer
GEO Group
2022.11 - Current
- Oversees and monitors the activities of the inmates or detainees in living areas, recreation activities areas, dining areas and visitation areas.
- Coordinates and monitors inmate or detainee movements, conducts counts, and provides emergency response as needed.
- May be assigned to various posts including, but not limited to, the control room, front and sally port entrance, health services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer, etc., as required by management.
- Provides security in program activities and supervises labor crews in various areas around facility.
- Conducts shakedown for contraband materials, either individually or as part of a specialized team.
- Confiscates contraband in accordance to facility and contracting agency policies and procedures.
- Initiates disciplinary reports on inmates or detainees.
- Prepares reports and maintains daily logs as required.
- Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.
- Promotes facility cleanliness and reports need for maintenance or repairs.
- Serves as member of special teams to respond to emergencies as required.
- Completes training courses as required by facility training standards.
- Performs correctional duties for any shift as defined by management.
- Performs other duties as assigned.
Package Handler
FedEx Ground
2022.04 - 2023.02
- Assuring all packages receive a trailer load scan for assisting a loss reduction.
- Have worked all areas on the dock such as: Bulk, unload, van lines, split towers, incompatibles as well as assisted in areas that need special assistance with.
- Unload and sorting packages by hand including pushing, pulling, and carrying.
- Have experience scanning packages to correct work area and van lines as well.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Delivery Driver
Point Pickup
2020.11 - 2021.11
- Delivered groceries for Walmart's customers.
- Made sure orders arrived to correct location.
- Placed customers groceries outside of their home.
- Made sure I took a photo after every delivery for proof of delivery.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
Delivery Driver
Favor
2020.11 - 2021.11
- Greeted recipients, delivered groceries and food and acquired proper signatures for all deliveries
- Built and maintained professional relationships with customers, which boosted business
- Developed strong sense of most efficient routes to avoid traffic
- Establishing lasting relationships with customers by delivering package on time, interacting professionally and responding promptly to questions
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Delivery Driver
DoorDash
2020.09 - 2020.11
- Obey traffic laws and follow established traffic and transportation procedures.
- Drive vehicle to the restaurant, and order food items as listed in the work order.
- Call customers to clear any confusions regarding quantities, or preferences.
- Ensure that food orders are expedited by following up properly.
- Pay for packed orders, and check change, and receipts.
- Ensure that all safety procedures were adhered to during packing and delivery.
- Place food orders in proper bags or cabins to ensure their freshness.
- Drive vehicle to customers' homes or offices, ensuring delivery within designated timelines.
Stylist
Levis Strauss & Co
2017.03 - 2017.10
- Demonstrate excellent product knowledge.
- Provide exceptional customer service.
- Meet or exceed established store and individual sales and performance goals daily.
- Comply with store security, safety, and loss prevention programs.
- Assist in pricing of merchandise as needed.
- Rapid and accurate sales floor refill and replenishment through RFID-enabled inventory processes.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Organized sales area and work station to showcase products and boost sales.
- Boosted sales through effective upselling of complementary clothing items and accessories.
Cashier
Burlington Coat Factory
2015.02 - 2017.03
- Deliver excellent customer service with a positive, professional attitude.
- Accurately and efficiently ring on register.
- Process layaways, returns, and exchanges.
- Perform other tasks as assigned by manager from time-to-time.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Associate
Spencer's Gifts
2012.07 - 2014.03
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Inventory stock and requisition new stock.
- Clean shelves, counters, and tables.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
Laredo, TX12.2019
Associate of Applied Science - Criminal Justice
Laredo Community College
Laredo, TX06.2017
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Problem-Solving
- Time Management
- Transferable Skills
- Excellent Driving Skills
Timeline
Correctional Officer
GEO Group
2022.11 - Current
Package Handler
FedEx Ground
2022.04 - 2023.02
Delivery Driver
Point Pickup
2020.11 - 2021.11
Delivery Driver
Favor
2020.11 - 2021.11
Delivery Driver
DoorDash
2020.09 - 2020.11
Stylist
Levis Strauss & Co
2017.03 - 2017.10
Cashier
Burlington Coat Factory
2015.02 - 2017.03
Sales Associate
Spencer's Gifts
2012.07 - 2014.03
Bachelor of Science - Criminal Justice
Texas A&M International University
Associate of Applied Science - Criminal Justice
Laredo Community College
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