Joseph LeBrun
West Monroe,LA
Summary
Results-driven Mechanic Shop Foreman with over 30 years of experience in supervising operations and enhancing shop efficiency. Proven expertise in mentoring technicians and implementing safety protocols to ensure high-quality service.
Overview
31
31
years of professional experience
Work History
Mechanic Shop Foreman
House Of Cycles/Adventure Lifestyle
West Monroe, Louisiana
01.1996 - Current
- Supervised daily operations in mechanic shop environment.
- Trained and mentored junior mechanics on best practices.
- Conducted quality inspections on completed repairs and services.
- Implemented safety protocols to ensure a safe working environment.
- Communicated with customers regarding service options and repairs.
- Reviewed invoices from vendors for accuracy before approving payment.
- Created detailed reports of repair estimates for customers' approval prior to performing any work.
- Inspected vehicles for signs of wear or damage.
- Maintained records of service requests and completed work orders.
- Diagnosed vehicle problems accurately and efficiently.
- Supervised and trained mechanics in the proper use of tools, procedures, and safety protocols.
- Conducted regular audits of equipment condition and maintenance needs.
- Provided technical support to staff members when questions arose during repair processes.
- Scheduled preventative maintenance services for customers' vehicles.
- Coordinated with other departments to ensure timely completion of jobs.
- Enforced shop policies regarding customer service and employee performance expectations.
- Planned workflow schedules for technicians based on their skill level and availability.
- Developed strategies to improve efficiency within the shop environment.
- Trained, coached and supported staff members to maximize productivity.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Computed estimates and actual costs of materials, labor or contractors.
- Conferred with management to coordinate work activities or identify needed resources.
- Troubleshot and resolved complex mechanical issues.
- Processed warranty claims efficiently and accurately for customer submissions.
- Evaluated warranty documentation to verify eligibility and compliance standards.
- Coordinated with service teams to resolve warranty-related inquiries promptly.
- Maintained detailed records of warranty claims and customer interactions in the system.
- Communicated updates to customers regarding claim status and resolution processes.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Resolved discrepancies in warranty coverage for customers.
- Followed up on payments for outstanding claims.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Investigated customer complaints regarding product defects and non-compliance with warranties.
Powersports Technician
Bayou Powersports
Monroe, LA
01.2014 - 12.2016
- Maintained equipment through regular inspections and preventive maintenance procedures.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts.
- Installed new components or replaced defective parts to restore functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Documented maintenance activities and equipment performance accurately.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Trained new technicians on safety protocols and operational procedures.
- Participated in training to enhance technical expertise and maintain proficiency on relevant equipment.
Education
OFFROAD MASTER TECH,
BOMBARDIER/CANAM OFFROAD MASTERTECH
Sturtevant, WI01-2020
MASTER TECH
Honda
Irving, TX01-2007
GED -
West Monroe High
West Monroe, LA05-1990
Skills
- Diagnostic troubleshooting
- Engine rebuilding
- A/C troubleshooting
- Vehicle inspection
- Quality control
- Customer relationship management
Timeline
Powersports Technician
Bayou Powersports
01.2014 - 12.2016
Mechanic Shop Foreman
House Of Cycles/Adventure Lifestyle
01.1996 - Current
OFFROAD MASTER TECH,
BOMBARDIER/CANAM OFFROAD MASTERTECH
MASTER TECH
Honda
GED -
West Monroe High