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Joseph Ledford
Martinsville,IN
Summary
Motivated and compassionate individual seeking to transition into the field of social work, bringing a strong background in fabrication and maintenance. With hands-on experience in problem-solving, team collaboration, and client-centered service, I am eager to apply my skills in communication, attention to detail, and work ethic to support individuals and communities in need. I am committed to making a positive impact by combining my practical experience with a passion for helping others achieve their personal and social goals.
Professional in patient engagement with proven ability to elevate patient experiences and outcomes. Skilled in team collaboration, communication, and problem-solving, ensuring adaptability to changing needs. Strong focus on driving results while fostering supportive and productive environment. Equipped with expertise in patient relations, data analysis, and process improvement.
Overview
24
24
years of professional experience
Work History
Lead Patient Engagement Specialist
Landmark Recovery
Louisville , KY
01.2026 - Current
- Led patient engagement initiatives to enhance recovery outcomes and improve overall patient satisfaction.
- Developed and implemented educational programs tailored to patient needs, promoting active participation in treatment plans.
- Collaborated with interdisciplinary teams to optimize communication strategies, ensuring seamless patient interactions throughout care continuum.
- Mentored and trained staff on best practices for patient engagement, fostering a culture of excellence in service delivery.
Patient Engagement Specialist
A Vision For You
Louisville, KY
01.2024 - 02.2025
- Developed patient engagement strategies to enhance communication and satisfaction.
- Implemented educational programs to increase health literacy among patients.
- Monitored patient feedback to identify trends and improve service delivery.
- Collaborated with healthcare teams to coordinate care and support services.
- Led initiatives to streamline appointment scheduling and follow-up procedures.
- Advocated for patients' needs, ensuring personalized care plans are effectively executed.
- Implemented innovative outreach programs aimed at educating underrepresented communities about available healthcare resources.
- Collaborated with multidisciplinary teams to develop individualized care strategies tailored to specific patient needs.
Maintenance
Maintenance Resources
Louisville, KY
01.2020 - 01.2024
- Performed routine maintenance and repairs on building systems, including plumbing, electrical, and HVAC.
- Conducted regular inspections to identify and resolve safety hazards and ensure facility compliance.
- Responded promptly to work orders and service requests, maintaining a clean and functional environment.
Machine Fabrication
Local 1043 Millwrights
Louisville, KY
01.2002 - 01.2019
- Operated and maintained fabrication machinery such as lathes, mills, and CNC equipment to produce precision metal components.
- Interpreted technical drawings and blueprints to ensure accurate fabrication and adherence to project specifications.
- Performed quality control inspections on finished parts, adjusting machines as needed to maintain production standards.
Education
General Educational Development (GED) -
01-2001
Social Work
Sullivan University
05-2026
Skills
- Strong Work Ethic – Demonstrated reliability and commitment through consistent performance in both social services and skilled trades environments
- Problem-Solving – Ability to assess challenges and develop practical solutions, whether on the shop floor or when supporting clients' needs
- Communication Skills – Skilled in clearly conveying information, both when explaining technical processes and when engaging with clients empathetically
- Adaptability – Comfortable navigating high-pressure environments and adjusting to evolving client or workplace needs
- Team Collaboration – Proven ability to work effectively in team-based settings, from production lines to treatment teams
- Attention to Detail – Precision gained from fabrication experience translates well into detailed documentation and client assessments
- Multitasking proficiency
- Conflict Resolution – Experienced in de-escalating tensions in both worksite and interpersonal situations
- Client-Centered Approach – Developing the ability to listen actively, meet people where they are, and support their individual goals
- Cultural Competency – Understanding the importance of diversity, equity, and inclusion through lived and work experiences across various environments
Timeline
Lead Patient Engagement Specialist
Landmark Recovery
01.2026 - Current
Patient Engagement Specialist
A Vision For You
01.2024 - 02.2025
Maintenance
Maintenance Resources
01.2020 - 01.2024
Machine Fabrication
Local 1043 Millwrights
01.2002 - 01.2019
Social Work
Sullivan University