Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Lee

West Des Moines

Summary

Hardworking and extremely passionate where I strive to lead by example towards my peers and continue to learn from upper management. Skilled in team leadership and problem-solving, I empower employees to excel, driving accountability and performance.

Overview

19
19
years of professional experience

Work History

Operations Manager

Federal Express
08.2022 - Current
  • Spearheaded process improvements, resulting in increased productivity, faster dispatch time and overall efficiency.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Package Handler

Federal Express
01.2022 - 08.2022

Operations Supervisor

UPS
01.2020 - 01.2022
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Package Handler

UPS
09.2019 - 01.2020

Restaurant Manager

Mama Mia's
08.2018 - 08.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.

Server

Mama Mia's
06.2018 - 08.2018

General Farm Hand Manager

Love Tree Farm
03.2014 - 05.2018
  • Coached and directed team members to ensure timely completion of seasonal tasks such as field preparation, construction of new fencing and storage inventory.
  • Put special emphasis towards team members on maintaining animal welfare through proper feeding, sheltering, and medical care for livestock on the farm, especially during lambing season.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges such as longer winters or diseases among the livestock.

Farm Hand

Love Tree Farm
08.2013 - 02.2014
  • Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
  • Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.

Restaurant General Manager

PF Changs Restaurant
02.2011 - 06.2013
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.

Server

PF Changs Restaurant
09.2010 - 02.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Team Manager

Panera Bread
06.2007 - 08.2010
  • Led employee relations through effective communication, coaching, training, and development.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by providing ongoing training, and fostering a positive work environment.

Dishwasher

Panera Bread
06.2006 - 05.2007

Education

Dulaney High School
Cockeysville, MD

Skills

  • Team leadership
  • Problem-solving
  • Operations management
  • Planning and implementation
  • Decision-making

Timeline

Operations Manager

Federal Express
08.2022 - Current

Package Handler

Federal Express
01.2022 - 08.2022

Operations Supervisor

UPS
01.2020 - 01.2022

Package Handler

UPS
09.2019 - 01.2020

Restaurant Manager

Mama Mia's
08.2018 - 08.2019

Server

Mama Mia's
06.2018 - 08.2018

General Farm Hand Manager

Love Tree Farm
03.2014 - 05.2018

Farm Hand

Love Tree Farm
08.2013 - 02.2014

Restaurant General Manager

PF Changs Restaurant
02.2011 - 06.2013

Server

PF Changs Restaurant
09.2010 - 02.2011

Team Manager

Panera Bread
06.2007 - 08.2010

Dishwasher

Panera Bread
06.2006 - 05.2007

Dulaney High School

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