Joseph Lee
West Des Moines
Summary
Hardworking and extremely passionate where I strive to lead by example towards my peers and continue to learn from upper management. Skilled in team leadership and problem-solving, I empower employees to excel, driving accountability and performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Federal Express
Grimes, IA
08.2022 - Current
- Spearheaded process improvements, resulting in increased productivity, faster dispatch time and overall efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Package Handler
Federal Express
Grimes, IA
01.2022 - 08.2022
Operations Supervisor
UPS
Des Moines, IA
01.2020 - 01.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Package Handler
UPS
Des Moines, IA
09.2019 - 01.2020
Restaurant Manager
Mama Mia's
Des Moines, IA
08.2018 - 08.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Server
Mama Mia's
Des Moines, IA
06.2018 - 08.2018
General Farm Hand Manager
Love Tree Farm
Grantsburg, WI
03.2014 - 05.2018
- Coached and directed team members to ensure timely completion of seasonal tasks such as field preparation, construction of new fencing and storage inventory.
- Put special emphasis towards team members on maintaining animal welfare through proper feeding, sheltering, and medical care for livestock on the farm, especially during lambing season.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges such as longer winters or diseases among the livestock.
Farm Hand
Love Tree Farm
Grantsburg, WI
08.2013 - 02.2014
- Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
- Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
Restaurant General Manager
PF Changs Restaurant
White Marsh, MD
02.2011 - 06.2013
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
Server
PF Changs Restaurant
White Marsh, MD
09.2010 - 02.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Manager
Panera Bread
Towson, MD
06.2007 - 08.2010
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
Dishwasher
Panera Bread
Towson, MD
06.2006 - 05.2007
Education
Dulaney High School
Cockeysville, MDSkills
- Team leadership
- Problem-solving
- Operations management
- Planning and implementation
- Decision-making
Timeline
Operations Manager
Federal Express
08.2022 - Current
Package Handler
Federal Express
01.2022 - 08.2022
Operations Supervisor
UPS
01.2020 - 01.2022
Package Handler
UPS
09.2019 - 01.2020
Restaurant Manager
Mama Mia's
08.2018 - 08.2019
Server
Mama Mia's
06.2018 - 08.2018
General Farm Hand Manager
Love Tree Farm
03.2014 - 05.2018
Farm Hand
Love Tree Farm
08.2013 - 02.2014
Restaurant General Manager
PF Changs Restaurant
02.2011 - 06.2013
Server
PF Changs Restaurant
09.2010 - 02.2011
Team Manager
Panera Bread
06.2007 - 08.2010
Dishwasher
Panera Bread
06.2006 - 05.2007
Dulaney High School