Joseph Lepore
Staten Island
Summary
- Experienced with sales team leadership, customer relationship management, and strategic planning. Utilizes sales strategies to drive revenue growth and improve client satisfaction. Track record of effective communication and team collaboration, ensuring consistent achievement of goals.
- Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Sales Manager/Tech
THE UPS STORE
01.2023 - Current
- Supervise sales team and back-office operations
- Oversee customer service operations, handle claims and shipping issues
- Developed strong client relationships for repeat business and increased referrals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Provide tech support: fixing printers, configuring software, maintaining UPS systems
- Supervised network upgrade from copper to fiber
- Installed and configured new network devices
Waiter/Busboy/Barback
JOYCE’S TAVERN
01.2018 - 01.2023
- Assisted waitstaff, bartenders and customer interaction
Education
B.S. - Computer Science and Machine Learning
St. John's University
Staten Island/Queens, NY05.2025
High School - undefined
New Dorp High School
Staten Island, NY01.2021
High School - undefined
Monsignor Farrell High School
Staten Island, NY01.2020
Skills
- Authentication security management
- Networking: Network configuration, network administration, server setup, hardware/software troubleshooting
- Web: Built and deployed personal websites; knowledge of front-end and back-end setup
- Systems: Build and repaired custom PC systems, experience with software installation and configuration
- Team building and development
- Documentation skills
- Client needs assessments
- Project coordination
Certification
- Currently pursuing COMPTIA Network+ Certification
- Currently pursuing COMPTIA A+ Certification
Timeline
Assistant Sales Manager/Tech
THE UPS STORE
01.2023 - Current
Waiter/Busboy/Barback
JOYCE’S TAVERN
01.2018 - 01.2023
High School - undefined
New Dorp High School
High School - undefined
Monsignor Farrell High School
B.S. - Computer Science and Machine Learning
St. John's University
RELEVANT COURSEWORK
- Intro to Machine Learning
- Data Security and Cryptography
- Programming Languages
- Databases
- Design & Analysis of Algorithms
- Advanced Programming
- Seminar in Computer Science
- Applied Statistics I
- Intro to Linear Algebra
- Discrete Mathematics
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