Moustapha Faye
Salt Lake City,UT
Summary
Detail-oriented cybersecurity professional dedicated to protecting organizations and the people they serve. Knowledgeable about NIST frameworks and able to implement security controls to ensure compliance with international regulations related to data protection. Experience with identifying threats, risks, and vulnerabilities, security hardening, threat modeling, and incident escalation and response. Proficient in the use of Linux command line, SQL, and Python. Strong communication and problem-solving skills. Recently completed the Google Cybersecurity Certificate, a rigorous, skills-based program that covers key cybersecurity knowledge and skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Manager/ Tech Support
AT&T
01.2022 - Current
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Creating business strategies to attract new clients.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Customer Relations Advisor
OptumRx
12.2019 - 12.2020
- Proactively assist 100 plus customers a day with opening an HSA (Health Savings Account).
- Participated in activities designed to improve customer satisfaction and business performance.
- Conducted research, identified solutions and responded to customers within outlined service level agreements.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
Google Career Cybersecurity Certificate - Cybersecurity
Google
Salt Lake City, UT06.2023
Associate of Business Administration - Marketing
ASA College
New York, NY07.2019
Bachelor of Business Administration - Marketing
BEM University
Dakar06.2015
Skills
- Frameworks and controls
- Packet sniffers
- Python
- Linux
- Surveillance System Monitoring
- Computer Network Defense
- SQL Injection
- Multi-Factor Authentication
- Security Vulnerability Assessment
- Splunk SIEM
Certification
Comptia Security+
Languages
French
Native or Bilingual
Timeline
Sales Manager/ Tech Support
AT&T
01.2022 - Current
Customer Relations Advisor
OptumRx
12.2019 - 12.2020
Google Career Cybersecurity Certificate - Cybersecurity
Google
Associate of Business Administration - Marketing
ASA College
Bachelor of Business Administration - Marketing
BEM University