Joseph Lewis
Summary
Detail-oriented desktop support technician skilled in resolving complex technical issues and improving user experience. Proven track record in administering technology support, developing training programs for software use, and managing vendor communications to optimize system functionality.
Overview
1
1
Certification
11
11
years of professional experience
Work History
IT Consultant
Independent Contractor
12.2016 - 11.2025
- Provided technical support for attendance department technology across Birmingham school district.
- Facilitated professional development on enrollment software for all Birmingham City Schools registrars, enhancing their proficiency with the system.
- Coordinated communication with registration software vendor to address software changes and their impact on daily operations.
- Generated student registration reports for Birmingham BOE Attendance Department.
- Administrator for BCS DocuShare Records Depository.
Desktop Support
Birmingham BOE
Birmingham, USA
06.2014 - 11.2016
- Resolved technical problems for users via telephone support with nodes and peripherals.
- Serviced computers with hardware issues on-site, including replacing RAM and power supplies to ensure operational efficiency.
- Experience troubleshooting network problems stemming from IDF closets (Used toner/probe).
- Imaged machines and configured printers/interactive boards in schools and administrative buildings of the District of Birmingham (Imaging experience with Kace K2000 Systems Deployment).
- Created and managed tickets for field technicians using SchoolDude ticketing system to streamline issue resolution.
- Made service calls to schedule maintenance for equipment. and set up service appointments for contracted nodes/peripherals.
- Experience with Active Directory.
Education
University of Alabama-Birmingham
01-2014
Jefferson State Community College
Hoover01-2011
Lawson State Community College
Bessemer01-2010
Shelton State Community College
Tuscaloosa01-2009
John Carroll Catholic HS
Birmingham01-2008
Skills
- Networking: TCP/IP, VLANs, DHCP, DNS, Subnetting, Network Troubleshooting
NOC Skills: Incident Identification & Escalation, Root Cause Analysis, Network Triage, Multi-Site Support
Systems & Tools: Active Directory, Print Servers, Cloud Print Systems, Authentication Systems, Windows Environments, Ticketing Systems
Education
- University of Alabama-Birmingham, 2012-2014
- Lawson State Community College - Bessemer, 2009-2010, 2012
- Jefferson State Community College - Hoover, 2010-2011
- Shelton State Community College - Tuscaloosa, 2008-2009
- John Carroll Catholic HS - Birmingham, 2004-2008
Certification
- Networking: TCP/IP, VLANs, DHCP, DNS, Subnetting, Network Troubleshooting
NOC Skills: Incident Identification & Escalation, Root Cause Analysis, Network Triage, Multi-Site Support
Systems & Tools: Active Directory, Print Servers, Cloud Print Systems, Authentication Systems, Windows Environments, Ticketing Systems
Significant Accomplishments
- Top Rated Seller Automotive Seller on Ebay.com
- Eagle Scout Troop 149
Timeline
IT Consultant
Independent Contractor
12.2016 - 11.2025
Desktop Support
Birmingham BOE
06.2014 - 11.2016
University of Alabama-Birmingham
Jefferson State Community College
Lawson State Community College
Shelton State Community College
John Carroll Catholic HS