Joseph LoPalo
Grandview,TX
Overview
15
15
years of professional experience
Work History
Field Engineering Rep II
United Cooperative Services
Burleson, Texas
08.2021 - Current
- transitioned from staking calendar to managing major projects and work plans
- Assisted department members with tasks to ensure project completion.
- Assisted customers with inquiries and service requests efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
Field Engineering Rep II
United Cooperative Services
Burleson, Texas
08.2019 - Current
- Design distribution infrastructure for new residential and commercial developments.
- update staked jobs and service upgrades.Designs and stakes three phase line extensions and work plan projects.
- update staked jobs and service upgrades.
Designs and stakes three phase line extensions and work plan projects. - Design distribution infrastructure for new residential and commercial
developments. - Performs cost estimates for residential, commercial and individual member and
applies aid-to-construction according to policy. - Coordinated appointment calendar to streamline project staking.
Field Engineering Rep
United Cooperative Services
Burleson, Texas
03.2013 - 08.2019
- Performed routine maintenance on utility meters to ensure accurate readings.
- Bill collections
- Staking for system improvement/design
- Provided customer support and resolved inquiries for utility services.
- Maintained accurate records of customer interactions and service requests.
- Facilitated communication between departments to enhance workflow efficiency.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supported co-workers during peak times to enhance customer service delivery.
Dispatcher
United Cooperative Services
12.2011 - 01.2013
- Managed resource dispatch during outages to reduce downtime
- Coordinated dispatch of line crews to restore service promptly
- Processed payroll entries for Line Department, ensuring timely monthly reporting
Education
Associates of Science - Emergency Medical Services
Santa Fe College
Gainesville, FL01-1992
High School -
John Marshall High School
San Antonio, TX01-1982
Skills
- Infrastructure design
- Cost estimation
- Project management
- Work order preparation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Customer relationship management
- Customer Issue Resolution
- Data entry
- Interdepartmental communication
- Technical documentation
- Workflow efficiency
- Team collaboration
- Effective Team Player
- Problem solving
- Attention to detail
- Client service
- Partner Mapping Software
- Client service
Timeline
Field Engineering Rep II
United Cooperative Services
08.2021 - Current
Field Engineering Rep II
United Cooperative Services
08.2019 - Current
Field Engineering Rep
United Cooperative Services
03.2013 - 08.2019
Dispatcher
United Cooperative Services
12.2011 - 01.2013
Associates of Science - Emergency Medical Services
Santa Fe College
High School -
John Marshall High School