Summary
Overview
Work History
Education
Languages
Certification
Timeline
Generic

Joseph Lopez

Manager
West New York,NJ

Summary

Dedicated, detail-oriented team player who fosters a welcoming café atmosphere and delivers excellent service. Demonstrates an ability to quickly adapt to new challenges and environments, coupled with a deep understanding of coffee-making equipment operations. Thrives in high-pressure, fast-paced settings.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Store Manager

Choc-O-Pain
11.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.


Pastry Cook/Baker

Petite B Bakery
01.2021 - 11.2023
  • Day to day included barista work such as crafting espresso drinks, brewing coffee, and maintaining proper rotation of milks and syrups
  • Providing exemplary customer service with strong focus on precision and expertise
  • Replenishing inventory of paper supplies
  • Maintaining clean and sanitized working and dining environments
  • Rotation of food product in displays
  • Overnight baking for pastry and bread goods
  • Managing replenishment of iced tea, lemonade, and iced coffee batches
  • Monitoring rotation and purchasing of dry goods, ingredients, and paper goods

Lead Barista

Bagels On Park
01.2020 - 11.2020
  • Employed in both front-of-house and back-of-house roles
  • Providing exemplary customer service with strong focus on precision and expertise
  • Replenishing inventory of paper supplies
  • Maintaining clean and sanitized working and dining environments
  • Rotation of food product in displays
  • Maintained and rotated sandwich ingredients
  • Oversaw cleaning and rotation of walk-in refrigerator
  • Prepped and baked bagel products

Supervisor

Choc-O-Pain
11.2015 - 01.2020
  • Delegated tasks to employees to ensure efficient yet effective service
  • Managed inventory of retail and kitchen items
  • Responsible for placing orders with third party suppliers when needed
  • Worked front of house as barista, cashier, and server
  • Provided excellent customer service when taking orders and helping customers

Shift Supervisor

Sonic Drive-In
07.2013 - 11.2015
  • Serve as secondary head of house to manager and maintain general operations
  • Maintain upkeep and sanitation to meet company standards
  • Responsible for managing around 6 people serving high volumes of customers during daily operations
  • Handle all tasks in store from taking orders, preparing food and dozens of ice creams/drinks, and serving food
  • Ensured store was properly set up for following shift

Education

Associate of Arts - Liberal Arts And General Studies

Hudson County Community College
09.2019 - 07.2020

Languages

  • English - native, excellent
  • Spanish - very good

Certification

ServSafe Food Protection Manager

Timeline

ServSafe Food Protection Manager

12-2028

Store Manager

Choc-O-Pain
11.2023 - Current

Pastry Cook/Baker

Petite B Bakery
01.2021 - 11.2023

Lead Barista

Bagels On Park
01.2020 - 11.2020

Associate of Arts - Liberal Arts And General Studies

Hudson County Community College
09.2019 - 07.2020

Supervisor

Choc-O-Pain
11.2015 - 01.2020

Shift Supervisor

Sonic Drive-In
07.2013 - 11.2015

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