Summary
Overview
Work History
Education
Skills
Certification
Languages
ABOUT ME
Certifications
Timeline
Generic

JOSEPH LOPEZ

Santa Ana,California

Summary

Dedicated professional with hands-on experience in safety, customer service, and emergency response. Skilled in maintaining secure environments, identifying potential risks, and resolving conflicts with professionalism and discretion. CPR certified and trained in general industry safety. Committed to delivering excellent guest service while prioritizing the protection of people and property.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavior Technician

Butterfly Effects
01.2023 - Current
  • Provided one-on-one behavioral support to children, requiring patience and high alertness
  • Maintained professionalism in sensitive environments
  • Tracked behaviors and progress with attention to detail — key for incident documentation
  • Implemented individualized behavior intervention plans to support client development.
  • Collaborated with families and caregivers to promote consistent behavioral strategies at home.
  • Managed more than 1 client a day for up to 4 hours a client

Lifeguard

Great Wolf Lodge
03.2023 - 01.2025
  • Maintained guest safety and vigilance in high-traffic pool areas
  • Responded to emergencies, administered first aid & CPR
  • Built positive relationships with guests and ensured safety protocols were followed
  • Monitored pool areas to ensure guest safety and compliance with facility regulations.
  • Conducted regular safety drills and training sessions for staff on emergency response protocols.
  • Maintained cleanliness of pool facilities, ensuring a safe and enjoyable environment for guests.

Sales Assistant

Food Vending Business
01.2022 - 01.2023
  • Handled cash and inventory; ensured secure transactions
  • Interacted with the public and resolved minor conflicts or issues
  • Maintained order and cleanliness in a fast-paced environment
  • Assisted customers with product selection and inquiries, enhancing overall service experience.
  • Maintained inventory levels, ensuring product availability and timely restocking of vending machines.
  • Processed over 50 customer transactions weekly, maintaining 100% accuracy in cash handling and inventory restocking.

Education

Some College (No Degree) -

Santa Ana College
Santa Ana, CA

High School -

Santiago High School
Garden Grove, CA
01.2024

Skills

  • Surveillance & Guest Safety Monitoring
  • Emergency Response & CPR Certified
  • Conflict De-escalation & Critical Thinking
  • Professional Communication & Customer Interaction
  • Theft Prevention Techniques & Awareness
  • Incident Reporting & Observational Accuracy
  • Stress Management & Team Collaboration
  • Active listening
  • Data collection
  • Documentation skills
  • Prompting and fading strategies
  • Social skills development
  • Verbal behavior training

Certification

  • 10-Hour General Industry Safety and Health, issued 2022-11-12
  • Ellis & Associates CPR Certification, received April 2024
  • OC Pathways Systems Diagnostics & Services
  • OC Pathways Software and Systems Development

Languages

Spanish
Limited Working
English
Native or Bilingual

ABOUT ME

  • Reliable, top-notch sales associate with outstanding people interaction skills and relationship-building strengths.
  • Dedicated to welcoming customers and providing comprehensive service.
  • In depth understanding on Automotive projects and on-hand projects.

Certifications

  • 10-Hour General Industry Safety & Health (Issued Nov 2022)
  • CPR Certification – Ellis & Associates (Recertified Apr 2024)
  • OCPA Pathways – Systems Diagnostics & Software Development
  • OCPA Pathways Software and Systems Development

Timeline

Lifeguard

Great Wolf Lodge
03.2023 - 01.2025

Behavior Technician

Butterfly Effects
01.2023 - Current

Sales Assistant

Food Vending Business
01.2022 - 01.2023

Some College (No Degree) -

Santa Ana College

High School -

Santiago High School

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