Joseph Loving
Tomball,TX
Summary
Forward-thinking professional offering more than 10+ years of experience working in demanding, deadline-driven environments. Excellent skills Installing and servicing Home security and networking systems, making repairs and conducting warranty work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Professional
Vivint Smart Home Security
2021.07 - Current
- Maintain safety guidelines and fill out Job Safety Analysis forms while on the job site
- Maintained company field response vehicle stocked with repair and replacement parts valued over $40,000.
- Optimized inventory management practices, minimizing waste while ensuring availability of essential parts for repairs.
- Efficiently program and install home security equipment and home automation devices per customer desires, while preempting any obstacles that would go against standard operating procedures
- Reduced equipment failures through diligent preventative maintenance and detailed inspections.
- Consistently met or exceeded performance targets in a fast-paced, deadline-driven environment.
- Discussed and recommended home and business security options with customers and explained costs involved.
- Maintained company-provided vehicle and equipment, to ensure items were up to company safety standards.
- Protected sensitive information by adhering to strict confidentiality protocols when handling client data.
- Increased customer satisfaction by providing timely and effective technical support for security systems.
- Contributed to the growth of the company through referrals generated from satisfied customers due to excellent service provided.
Project Coordinator
OneSource Building Technologies
2019.04 - 2020.03
- Assessed and responded to correspondence from clients and employees in order of severity
- Located and vetted suitable technicians to fulfill client requests
- Assist technicians dispatched to high-priority assignments
- Provided Tier1 support to technicians dispatched to high-priority assignments
- Evaluated job sites with clientele after completion and ensured all tasks were completed to exact expectations
- Made full use of Microsoft suite to construct quotes for materials and submitted documentation to clients for approval
- Worked with vendors to have equipment shipped to the job sites before installation.
Security/Service Technician
HomePro Technologies LLC
2015.02 - 2019.03
- Organized and reviewed work orders for route efficiency
- Worked with other departments to manage supplies utilized for job sites
- Communicated with clients to schedule arrival times and ensure proper utilization of company time
- Installed and programmed GE, Honeywell and DSC security equipment and software while servicing zone circuits
- Educated customers appropriately on all functions of home security systems, IP cameras, and media equipment
- Developed excellent client and colleague networks
- Managed and supervised trainees to ensure they were ready before field work.
Tenure II Technician
AT&T
2013.06 - 2015.02
- Ensured company vehicle was properly maintained, including ordering, and updating vehicle stock and supplies
- Performed quality control for home and Telco equipment
- Utilized troubleshooting skills, proprietary graphs, and equipment to repair telco and Cat5 lines as needed
- Setup home and business networks as well as performed network tests to ensure stability
- Provided in home support to customers explaining all functions of equipment, as well as checking functionality on all devices.
- Assisted in the development of training materials, improving onboarding processes for new technicians.
- Reduced downtime with proactive monitoring of network components, identifying potential problems before they escalated.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
Level II Satellite Technician
Dish Network
2012.01 - 2013.04
- Installed satellite video systems in residential homes and businesses with courtesy and professionalism
- Collaborated with team members to streamline processes, optimizing overall productivity.
- Utilized a full understanding of coaxial cables and home construction to run cables and terminated ends
- Assisted in training new technicians, sharing best practices and techniques for successful installations.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
- Utilized proper tools and equipment for each job, maintaining a well-organized work vehicle for efficiency purposes.
- Contributed to company growth by consistently meeting or exceeding monthly installation targets.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Ensured timely completion of projects by managing work schedules effectively.
- Provided clear instruction on system operation to clients, ensuring they understood how to utilize their new satellite equipment effectively.
Education
Associate of Arts -
Lone Star College System
Spring, TXBachelor of Arts - Education
Texas Tech University
Lubbock, TXSkills
- Proficient in installation and maintenance of security systems, including wired and wireless systems
- Knowledgeable in programming and configuration of security panels and sensors, AP's Routers, And Satellite Dishes.
- Effective communication and customer service skills
- Able to work independently and as part of a team
- Proficient in using computer programs such as Microsoft Office and security system software
- Strong organizational and planning skills
- Excellent verbal and written communication skills
- Leadership Qualities
- Diagnostic Skills
Certification
Google IT support Professional Certificate
References
Available upon request
Timeline
Field Service Professional
Vivint Smart Home Security
2021.07 - Current
Project Coordinator
OneSource Building Technologies
2019.04 - 2020.03
Security/Service Technician
HomePro Technologies LLC
2015.02 - 2019.03
Tenure II Technician
AT&T
2013.06 - 2015.02
Level II Satellite Technician
Dish Network
2012.01 - 2013.04
Associate of Arts -
Lone Star College System
Bachelor of Arts - Education
Texas Tech University
Google IT support Professional Certificate
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