Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Luna

Santa Rosa,CA

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service and food preparation. Highly organized, proactive, and punctual. Works well within team settings. Fluent in both English and Spanish.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cashier

Valero Gas Station
Santa Rosa, USA
07.2025 - Current
  • Provide friendly and efficient service to customers, ensuring a clean and safe environment.
  • Maintain and stock merchandise, and assist with inventory checks.
  • Train new staff on operational procedures and customer service standards.
  • Operate cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit for fuel and convenience store purchases.

Customer Service Manager

7-Eleven
Woodland, USA
01.2024 - 07.2025
  • Supervised and trained a team of associates, overseeing daily store activities, customer interaction and service protocols.
  • Managed escalated customer complaints, ensuring a positive resolution and customer satisfaction.
  • Analyzed business results and implemented strategies to increase sales and profitability.
  • Monitored inventory levels to prevent stock shortages and maintain product availability.
  • Developed training materials for new hires focusing on service excellence.

Cashier/Kitchen Associate

7-Eleven
San Diego, USA
01.2010 - 01.2024
  • Provided prompt and courteous customer service in a high-volume environment.
  • Accurately processed cash, credit, and gift card transactions using POS systems.
  • Prepared food items according to health and safety standards and maintained cleanliness of food prep areas.

Education

High School Diploma -

Discovery High School
Sacramento, CA

Skills

  • Guest Service Excellence
  • Complaint Resolution
  • Cash Handling
  • POS Systems
  • Inventory Management
  • Stocking & Merchandising
  • Food Safety & Hygiene
  • Kitchen Equipment Operation
  • Team Training
  • Performance Monitoring

Certification

Food Handler Certification

Timeline

Cashier

Valero Gas Station
07.2025 - Current

Customer Service Manager

7-Eleven
01.2024 - 07.2025

Cashier/Kitchen Associate

7-Eleven
01.2010 - 01.2024

High School Diploma -

Discovery High School

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