Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Maldonado

Thousand Oaks,CA

Summary

Calculated risk taker. Diplomatic. Extensive experience in management, coaching and leadership. Reliable and excels in providing considerable customer service. Self-Motivated team player that continues to strive before and after accomplishments.

Overview

13
13
years of professional experience

Work History

Intake/Contract Specialist

Alert Communications
Camarillo, CA
03.2020 - 05.2022
  • Conducted Inbound/Outbound calls to clients, attorneys, medical, and insurance companies.
  • Handled over 50 calls per day to address customer inquiries and concerns
  • Complete intakes and document specific case details for potential new clients and relay information to attorneys nationwide.
  • Access to online calendar to schedule appointments for new or existing clients.
  • Performed exceptional customer service to diverse clientele even in high-stress environments.
  • Review/explain contract plans for thorough understanding to new clients that are eligible for attorney representation.
  • Implemented all critical information into agency's database and maintained confidentiality to keep information secure.

Supervisor

The Coffee Bean & Tea Leaf
Thousand Oaks, CA
06.2015 - 03.2020
  • Assisted with hands on training, educating, and oversees store and team members in customer service, product knowledge, and customer relations
  • BOH/Managerial duties include cash handling, calculating inventory, scheduling, emailing, keeping track of sales and encouraging store promotions
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

Dance Coach/Choreographer

Thousand Oaks High School
08.2012 - 06.2018
  • Main Hip Hop coach for TOHS All Male Dance Team/Varsity Dance Team. Ran rehearsals, handled all coaching, tuition, running parent/student meetings, scheduling, choreographing for shows/competitions.
  • Provided students with tools to help create great leadership skills, work ethic, and mentorship.
  • Established a positive, encouraging, and safe environment for all students to express their craft and excel towards their goals.

Education

Some College (No Degree) - Business Administration & Marketing

Moorpark/Ventura Community College
Ventura County

High School Diploma -

Thousand Oaks High School
Thousand Oaks, CA
06.2012

Skills

  • Strong Communication and Interpersonal Skills
  • Espresso Machine Operation and Maintenance
  • Managing Operations and Efficiency
  • Service Quality
  • Customer Satisfaction
  • Individual Trainings
  • Managing Operations and Efficiency
  • Negotiation and Conflict Resolution

Timeline

Intake/Contract Specialist

Alert Communications
03.2020 - 05.2022

Supervisor

The Coffee Bean & Tea Leaf
06.2015 - 03.2020

Dance Coach/Choreographer

Thousand Oaks High School
08.2012 - 06.2018

Some College (No Degree) - Business Administration & Marketing

Moorpark/Ventura Community College

High School Diploma -

Thousand Oaks High School

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Joseph Maldonado