Joseph Maldonado
Thousand Oaks,CA
Summary
Diplomatic. Extensive experience in management, coaching and leadership. Reliable and excels in providing considerable customer service. Self-Motivated team player that continues to strive before and after accomplishments.
Overview
11
11
years of professional experience
Work History
Manager/Dog Daycare Supervisor
Love & Puppiness
Los Angeles, CA
06.2022 - 10.2023
- Monitored staff performance and addressed issues.
- Worked one-on-one with training employees on handling/training dogs all while maintaining a safe work environment.
- Experience in driving cargo vans to transport dogs to and from daycare.
- Worked closely with clients to schedule play days, complete monthly invoices, and accommodated any of their needs or concerns.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Intake/Contract Specialist
Alert Communications
Camarillo, CA
03.2020 - 05.2022
- Conducted Inbound/Outbound calls to clients, attorneys, medical, and insurance companies.
- Complete intakes and document specific case details for potential new clients and relay information to attorneys nationwide.
- Performed exceptional customer service to diverse clientele even in high-stress environments.
- Review/explain contract plans for thorough understanding to new clients that are eligible for attorney representation.
- Implemented all critical information into agency's database and maintained confidentiality to keep information secure.
Supervisor
The Coffee Bean & Tea Leaf
Thousand Oaks, CA
06.2015 - 03.2020
- Assisted with hands on training, educating, and oversees store and team members in customer service, product knowledge, and customer relations.
- BOH/Managerial duties include cash handling, inventory, scheduling, emailing, keeping track of sales and encouraging store promotions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Dance Coach/Choreographer
Thousand Oaks High School
08.2012 - 06.2018
- Dance coach for TOHS All Male Dance Team/Varsity Dance Team. Ran rehearsals, handled all coaching, tuition, running parent/student meetings, scheduling, choreographing for shows/competitions.
- Provided students with tools to help create great leadership skills, work ethic, and mentorship.
- Established a positive, encouraging, and safe environment for all students to express their individuality and excel towards their goals.
Education
Some College (No Degree) -
Moorpark/Ventura Community College
Ventura CountyHigh School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06.2012
Skills
- Strong Communication and Interpersonal Skills
- Workforce Management
- Managing Operations and Efficiency
- Service Quality
- Time Management
- Customer Satisfaction
- Individual Trainings
Timeline
Manager/Dog Daycare Supervisor
Love & Puppiness
06.2022 - 10.2023
Intake/Contract Specialist
Alert Communications
03.2020 - 05.2022
Supervisor
The Coffee Bean & Tea Leaf
06.2015 - 03.2020
Dance Coach/Choreographer
Thousand Oaks High School
08.2012 - 06.2018
Some College (No Degree) -
Moorpark/Ventura Community College
High School Diploma -
Thousand Oaks High School