Joseph Markowski
Hampshire,IL
Summary
Hardworking and reliable Management Assistant with strong ability in training and development and customer service. Offering leadership and adaptability. Highly organized, detail-oriented, and punctual with a team-oriented mentality.
Overview
8
8
years of professional experience
Work History
Management Assistant
Enterprise Mobility
Algonquin/Crystal Lake, IL
03.2022 - 03.2024
- Focus on daily rental, human resources, risk management, and business management.
- Rented vehicles and provided assistance to customers regarding any concerns.
- Adapted to frequently changing policies and procedures and enforced them within the team.
- Trained and developed three trainees to pass their management qualification interview.
- Handled billing and protected personally identifiable information.
- Created monthly schedules, managed time off requests and hours, and handled many employee concerns and conflicts.
- Conducted performance reviews with staff to be approved by upper management.
Barista
Starbucks Coffee Company
Elgin, IL
04.2020 - 05.2022
- Served cafe and drive-through customers during the busy morning shifts.
- Trained 10 new baristas in the different positions within the cafe.
- Nominated Partner of the Quarter Q4 for strong leadership.
- Adapted to new policies and procedures during the COVID-19 Pandemic.
Server/Bartender
Chilis's Bar and Grill
West Dundee/Dekalb, IL
06.2016 - 01.2020
- Opened and closed the restaurant; waited tables, mixed drinks, and worked in the kitchen as an expediter and carry-out representative.
- Promoted to Training Captain after my first year of service and leaded 25 new servers through the training program due to my team development.
- Assisted in managerial tasks including inventory, food orders, and finalizing cash-outs for staff.
Education
BBA - Business Administration
University of Illinois At Chicago
Chicago, IL12-2021
Associate of Arts -
Elgin Community College
Elgin, IL05-2018
Skills
- Motivational Leadership
- Business Management
- Training and Development
- Critical Thinking
- Organization
- Active Listening
- Decision Making
- Strategic Planning and Implementation
- Adaptability
- Written and Verbal Communication
- Computer Literacy
References
References available upon request.
Timeline
Management Assistant
Enterprise Mobility
03.2022 - 03.2024
Barista
Starbucks Coffee Company
04.2020 - 05.2022
Server/Bartender
Chilis's Bar and Grill
06.2016 - 01.2020
BBA - Business Administration
University of Illinois At Chicago
Associate of Arts -
Elgin Community College