Joseph Marquez
Albuquerque
Summary
Awarded employee of the month multiple times for top performance and quality work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Lotus Property Management
Albuquerque, NM
11.2025 - Current
- Conducted routine inspections of property systems and equipment to ensure optimal functionality.
- Performed preventive maintenance on HVAC, plumbing, and electrical systems to enhance reliability.
- Assisted with repairs and installations, adhering to safety protocols and regulations.
- Responded promptly to maintenance requests, prioritizing urgent issues for tenant satisfaction.
- Collaborated with team members on larger projects, fostering effective communication and problem-solving.
- Maintained accurate records of maintenance activities and completed work orders for tracking purposes.
- Utilized tools and equipment effectively while learning new techniques to improve efficiency.
- Supported property management in achieving high standards of cleanliness and safety within facilities.
- Operated varied hand and power tools to complete repairs.
Warehouse Manager/Service Technician
Dreamstyle Remodeling
Albuquerque, NM
12.2016 - 10.2025
- Conducted thorough inspections to diagnose and troubleshoot issues in remodeling projects.
- Installed and repaired a variety of home improvement products, ensuring quality workmanship.
- Collaborated with team members to streamline service processes, enhancing operational efficiency.
- Mentored junior technicians on best practices and safety protocols in the field.
- Developed and implemented strategies to improve customer satisfaction through effective communication.
- Coordinated with project managers to align service schedules with project timelines and requirements.
- Maintained accurate records of services performed, ensuring compliance with company standards and regulations.
- Evaluated technical challenges and proposed innovative solutions to enhance service delivery effectiveness.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
- Spearheaded project to standardize maintenance procedures, resulting in more consistent service outcomes.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
- Customized training sessions for junior technicians, elevating overall team competency and service quality.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Researched and implemented new technologies and equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Liaised with internal departments to optimize productivity and efficiency.
- Spread out articles or materials and examined for holes, tears and other defects.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
- Stamped grommets into canvas using mallets and punches or eyelet machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Warehouse Manager
Wood Moulding Specialties
Albuquerque, NM
02.2013 - 12.2016
- Oversaw daily warehouse operations, ensuring efficient inventory management and workflow processes.
- Implemented safety protocols, reducing workplace incidents and enhancing employee compliance.
- Trained and mentored new staff on best practices in warehousing and logistics procedures.
- Analyzed inventory levels using ERP systems to optimize stock replenishment strategies.
- Collaborated with cross-functional teams to streamline shipping and receiving processes.
- Developed training materials for staff, improving onboarding efficiency and knowledge retention.
- Led initiatives to improve warehouse layout, increasing productivity and reducing operational delays.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
- Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
- Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
- Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
- Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
- Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
- Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
Education
High School Diploma - General
Manzano High School
Albuquerque, NM05.2005
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Parts replacement
- Equipment installation
- Equipment Repair
- Tool management
- Hand tools expertise
- Lockout and tagout procedures
- Power tools proficiency
- Drywall repair
- Painting
- Drywalling
- Door hardware
- System installations
- Service-oriented mindset
- Maintenance scheduling
- Documentation
- Supply management
- Residential construction
- Air compressors
- Project management
- Facility management
- Boiler maintenance
- Proficient in software
- Construction management
- Problem-solving
- Troubleshooting strength
- Power and hand tool use
- Air handlers
- Maintaining components
- Hand and power tool use
- Hand and power tool operation
- Critical thinking
- Clear communication
- Problem detection and resolution
Certification
- Advance Concept Education LLC
- CERTIFIES THAT
- Joseph Marquez
- 5520 Midway Park Place
- Albuquerque, NM 87107
- Has successfully completed
- Renovator Initial – English
- R-I-21930-21-00071 Certificate Number
- November 19, 2021 Course Completion
- November 19, 2021 Test Passage
- November 19, 2026 Expiration Date
- Kurt Bowker, Education Director
- R. Anne Bowker, Instructor
- 4150 Edith Blvd. NE, Albuquerque, NM 87107
- (505)715-5481
Languages
Spanish
Full Professional
Timeline
Maintenance Technician
Lotus Property Management
11.2025 - Current
Warehouse Manager/Service Technician
Dreamstyle Remodeling
12.2016 - 10.2025
Warehouse Manager
Wood Moulding Specialties
02.2013 - 12.2016
High School Diploma - General
Manzano High School